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Customer Service Advisor

3 months ago

London, Greater London, United Kingdom Southwark Council Full time

Additional salary details Benefits and more information**:
In your role, we want you to feel supported, challenged and rewarded.

You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits.

You will join a motivated, driven and supportive team that strives for excellence and values its members.

You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough.


Our offer includes:


For more information about the wide variety of benefits you can take advantage of please visit our
Staff Benefits page.


The role
Southwark Leisure is looking for a
Customer Service Advisor to join our centre-based teams across the Borough.

Customer Service Advisors go the extra mile to support our customers, delivering the highest standard of service, dealing with customer queries and resolving issues.


Key duties are:

  • To assist customers with activity booking and enrolment on the Centre's courses either in person or over the telephone
  • To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner
  • To ensure reconciliation of payments is carried out when required.
  • To operate the public address systems, telephones & booking system.

About Southwark

About You


To succeed as a Customer Service Advisor, you will be a self-motivated, results-driven individual with excellent verbal and written communication skills and a friendly, confident manner.

You'll have a real passion for delivering the best service by actively listening to and supporting customers who need help or advice.


Additional Information

  • You will need to have good IT, literacy, numerical and communication skills
  • The hours of work will be shift based, requiring early morning, evening and weekend working
  • Roles are available on a full time (36hrs), part time and casual basis

Recruitment timetable

Closing Date:
Sunday 28 April 2024

Interview Date:

TBC

Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people.

To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care, or have previously been in care
  • If you consider yourself to be disabled or if you have a longterm health condition

Job Reference:
SC06481