Customer Service Coordinator

1 week ago

Worcester, Worcestershire, United Kingdom Millbrook Healthcare Group Full time

We are currently looking for a Customer Service Coordinator to join the team in our Home Improvement Agency based in Martley, Worcester. We will give you the tools and knowledge to ensure our customers and prescribers receive an outstanding level of customer service every time they have contact with us.

Millbrook Healthcare Group is a rapidly expanding business with a mission to provide the highest quality service and an excellent environment for staff to work in. Every day our colleagues make a real difference to people's lives, through the delivery of high quality assessments and equipment, supporting the needs of our service users, their families and carers.

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone's job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

What will this role involve?

  • Answering customer queries by phone and email, offering advice on a range of services and signposting where necessary
  • Ensuring all calls and contacts are logged appropriately and in a timely manner
  • Responsible for monitoring and checking the progress of referrals on in-house systems
  • Scheduling work for the Adaption Technicians
  • Establishing relationships and building rapport with service users to understand their needs and ensure that they feel informed and engaged
  • reporting equipment repairs and requirements through contact with the relevant Service Centre

What are we looking for?

  • Strong communication skills including an excellent telephone manner
  • Professional and pleasant manner in dealing with external and internal customers and contacts
  • Strong organisational skills with an administrative background in detailed process and record keeping
  • Computer literate with a good working knowledge of Microsoft Office
  • Previous experience of using in-house systems

What can we offer you?

  • £23,923.33 per annum
  • 40 hours a week, Monday – Friday 08.30 – 17.00
  • Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days (pro rata for part-time)
  • Company Pension Scheme
  • Company Sick Pay
  • Life Assurance
  • A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

C are and respect for our colleagues and service users

A ccountable and proud

R eady to learn and grow

E nhance our service users' lives

S ocially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

  • Millbrook Healthcare Group
    Nutsey Lane
    Southampton
    SO40 3XJ

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