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Complaints Insight Officer
3 months ago
Job Introduction:
Customer Insight Officer
(RP0086)
Starting salary £32,056pa with potential progression to £34,994pa on achieving designated skills and experience
37 hours per week (hybrid working)
Welwyn Hatfield Council
has an exciting opportunity to join our expanding Customer Service and Transformation team.
This key new role will support the council in transforming our approach to Customer Services.
You will be responsible for overseeing the day-to-day coordination of customer complaints, Ombudsman cases, Member and MP enquiries across the Council.
Do you have experience in complaint handling and working in a customer service environment?Do you have strong planning and organising skills to ensure priorities are met?
Are you resilient with the ability to work under pressure and to tight timelines?
If so, this role is perfect for you
You will need a problem-solving mind-set, with a desire to drive improvements, ensure continued high levels of performance using management data and to deliver the values and behaviours set out by the council.
It's an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services to the customer with the aim of improving the lives of everyone who lives and works in the Borough.
Along with a supportive working environment, those joining Welwyn Hatfield will discover a place in which their careers can truly thrive, and your hard work will be properly rewarded.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Remotes assessments will be held on 11 March 2024.
Interviews will be held on 21 March 2024.
Complaints Insight Officer (RP0086):
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Salary Starting salary £32,056pa with potential progression to £34,994pa on achieving designated skills and experience (pay award pending)
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Frequency Annual
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Job Reference welhat/TP/98/134
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Contract Type Permanent
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Closing Date 03 March, 2024
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Job Category Customer Service
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Business Unit Customer Service & Transformation
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Location The Campus, Welwyn Garden City, Hertfordshire, United Kingdom
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Posted on 31 January, 2024
