Senior Design Manager, EMEA

ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands.

With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.nOperating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald's, and adidas.nMost importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all.

We foster a culture of inclusion and belonging and aspire to be ever- is a place where brilliant people are better together.

If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice Visit us at

WHY WE THINK YOU WILL LOVE THIS ROLE
The Senior Creative Manager, EMEA will sit within our Global Merchandise Services (GMS) team.

GMS helps brands bring their fan communities products that unleash badge-wearing potential, so the people who love them most can love them even more.nThrough reimagining products and merchandise, designing innovative industry-leading solutions, and developing in-demand products, we spark an emotional connection with consumers and have a lasting impact on people, business, and the planet.

We want you to be part of itnThe Senior Creative Manager will be passionate about thinking big, leading with passion, taking ownership, winning as a team, and leaving the world better than you found it.nGMS is looking for an experienced Senior Creative Manager to lead a team of designers who support our global Specialty Coffee customer in creating seasonal and specialty beverage ware collections across the EMEA region.

In this role you will work cross-functionally with the product team to bring innovative, locally relevant drink ware products to life.

As a working lead, you will design alongside your team members in generating trend-forward illustrations, Photoshop product and packaging renderings, art release files, physical mockups, technical drawings, presentation tools and product photography.nFinally, we guarantee that you will make a difference.

Because we help our people achieve their goals.nSo come here to experience. To experiment. To make mistakes. To challenge your own limits.

WHAT YOU WILL BRING TO THE ORGANIZATIONnCreative ManagementnManage a small but mighty team of designers.

Support the sales strategy and goals of the Global Merchandise Services Business through creation and art direction of illustration, product and packaging renderings, production files and photography, servicing the EMEA market.nResearch regional trends and interpret buyer briefs to create forward-thinking, brand-appropriate visual assets in each of these creative areas.nGain an in-depth understanding of the ever-evolving global and local brand strategies of the customer and support the growth of the Specialty Coffee business aesthetic as they expand and refine their design and brand approach.nCollaborate with the Product Management Team to understand the assortment needs for each program and meet buyer objectives and calendar milestones.nAssign tasks, oversee projects and ensure on-time, high quality deliverables.nLead meetings between cross-functional departments on behalf of your design team.

Possess an intimate knowledge of project status across dozens of SKUs at various stages of the design cycle.nObjectively review work and offer process efficiencies.

Candidates must be comfortable with identifying improvement, coaching creative personalities and implementing change.nSupports and nurtures customer relationships through meeting customer's deliverables, supporting needs, gaining trust, and exceeding expectations.nGains and showcases deep understanding of our customer's Brand, strategy, and priorities.nProactively gains and showcases full understanding of customer's business, market needs and decision-making approach.nProactively gains and showcases a solid understanding of customer's consumer in region and market.nInfluences others both externally and internally.nPartners, supports, and guides key collaborators and cross-functional team members on customer needs, processes, back-end support, timelines and deliverables so projects are completed on time and in full.nProactively provides timely project status information and contact reports for line manager and cross-functional team.nProactively maximises business performance and opportunities.

CommunicationsnBuilds collaborative relationship with team members, peers and managers.nAdvocates for the customer/consumer.nCommunicates effectively, both orally and in writing.nExpresses ideas with clarity, confidence, and logical reasoning.nInfluences others to deliver results, brings up risks and opportunities to leadership, documents proven results and lessons learned, creates, and delivers clear presentations to all levels of the organization.

ProcessesnDemonstrates excellent organizational skills and attention to detail.nContinuously showcases processes knowledge and compliance.nProactively contributes to process improvements.nPartners, aligns, and collaborates with cross-functional team so projects are implemented and delivered on time and in full.

Strategic DirectionnContributes to, and aligns with, business strategies and goals.

The all-important numbers bitnContributes to, and achieves Financial Targets for Business Unit Revenue, Gross Margin and Contribution Margin.

People & Communitynindividual objectives and contributes towards delivering team continuous improvement.

Set and delivers personal development our organization's culture by role modelling things we value and support efforts on CSR and DE&I activities.nsupports and manages direct and dotted line reports, ensuring they are set up for success and achieve their goals.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVEn5+ years of creative leadership experience for a major brand, with a portfolio that demonstrates this work.nDedication to leading and managing a team of designers to maintain a healthy and balanced work environment that promotes teamwork, performance feedback and growth.nCohesive knowledge of Adobe Creative Suite with an emphasis on Photoshop CC and Illustrator CC.nSolid understanding of pre-press and production work, with an emphasis on CMYK and PMS color systems across a variety of substrates.

Experience printing on ceramic, glass, stainless steel and plastic a plus.nPackaging and photography experience and expertise.nAwareness of and interest in regional market trends and a capacity to lead a team to adapt aesthetics that will enhance the customer's brand.nCollaborative attitude and comfortability with working cross-functionally.nExcellent organizational skills and dedication to guide your team in managing multiple projects at one time.nA discerning eye for trend-forward color combinations and a working knowledge of color theory principles.nProblem-solving mentality, a positive and collaborative attitude and love for the craft.nArt direction that centers around speed, accuracy, and acute attention to detail on all projects.

Unceasing accountability to own and meet deadlines.nWorks well under pressure and effectively with individuals and groups at all organizational levels, building relationships grounded in trust, candor and transparency.nExperience working directly with EMEA based or operating customers, FMCG, fashion and/or large specialty coffee chains.nAbility to lead your team to adapt quickly to changing business needs and deadlines.nAble to travel internationally as required to support customer needs.n3+ years' experience working with teams and customers across regions and time zones.nStrong Microsoft Office skills (Outlook, Word, PowerPoint, Excel).

And we'd love you presentation skills (writing and delivering).nfinancial foresight.nfantastic at project and resource solid understanding of the Informal Eating Out sector, FMCG and retail sectors, including product development, go-to-market strategies, product launch and fulfilment.

Any of the following would be a plusnAdditional languages.

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