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Parts Sales Advisor
3 months ago
The role includes:
- Handling telephone sales enquiries, supporting customers to ensure that parts enquiries are processed to maximise the sales potential.
- Assist eCommerce customers with parts identification and ordering support.
- Provide parts technical support to offer solutions on parts identification issues for both internal and external customers.
- Preparation of customer credit notes. Arrange the return of customer parts and ensure that credits are raised in line with company guidelines.
- Communicating with customers to update them as to the status of their orders as well as providing solutions for the supply of back ordered parts with the quickest delivery date.
- Ensure that customers have sufficient account credit or credit card facilities before parts are issued or dispatched.
- Excellent communication skills and be customer focused.
- You must be able to work to set deadlines, both independently and as part of a team.
- Experience of working within a busy parts department.
- Qualified in City and Guilds Vehicle Parts or equivalent.
Job Types:
Full-time, Permanent
Salary:
£28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- Onsite parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Coventry, CV2 2TU: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Parts department: 1 year (preferred)
Work Location:
One location
Application deadline: 28/04/2023