Digital Support Officer

2 weeks ago


London, Greater London, United Kingdom CACI Limited Full time
Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., 22,000 people worldwide.
CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. our mission is to use technology and data-driven insight to make a commercial difference.

We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data.

We use innovation wisely to deliver well thought-out digital solutions and software.
CACI's Information & Management Solutions division provides a range of software, Consultancy and managed services to clients.

With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs.

From data integration, web reporting and activity-based costing to mobile working, telecom operational support systems and online transactional solutions, we help our clients to understand their business, manage performance and deliver value for money services to their customers.

There has never been a more exciting time to join the Digital Solutions business unit at CACI LTD.

CACI help clients transform their businesses using data and technology so that they are ready for the challenges of today and tomorrow.

As a business unit, we are invested in growing our team (currently around 250) with passionate, motivated, driven individuals, who help in the design, build and operation of complex cloud, digital, and data platforms for some of the UK's leading public and private sector organisations.

These include BMW, Police Digital Service, Home Office, National Records of Scotland, and Network Rail.

It goes without saying that we are passionate about delivering great outcomes to our clients and are proud of our long-term engagements in both ongoing project delivery and service management.

Digital Solutions is innovative too – our Digital Forensics Laboratory, which launched in 2022 is an excellent example of this and is now fully accredited.

This is an exciting opportunity to join our Digital Forensics Laboratory as our OSINT Support Consultant, working with CACI's award-winning DarkBlue Intelligence Platform a leading unclassified SaaS open-source intelligence (OSINT) tool, offering a safe environment for exploring and analysing the Open, Deep, and Dark Web.

Your focus will be on ensuring customer satisfaction leading to annual renewals and growth for our data and technology.

This position would suit a recent graduate with an interest in Cyber Security, Open-Source and / or the Dark Web.

Enable successful customer onboarding of the platform and API connections, including sharing and developing relevant content, brainstorming ideas, and fostering adoption.

Respond and track customer service questions and facilitating responses.
Provide platform initial user training and tradecraft tactics, techniques, and procedures.
Familiarity with open-source intelligence / research (OSINT)
Collaborate closely with sales, marketing, and analytic teams to support renewals and expansion opportunities.
Update and maintain CRM.
Education and / or

Work Experience Requirements:
Degree in Cyber Security or relevant work experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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