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Medical Administrator

4 months ago


ChesterleStreet, Durham, United Kingdom Middle Chare Medical Group Full time

Job description Act on and maintain the appointment system via F2F, telephone and e-requests, and help to re-arrange appointments due to the urgent cancellation; Answer incoming phone calls, transfer calls or deal with the callers request in an appropriate and polite manner; Signpost patients to the correct service; Initiate contact with and respond to requests from patients, team members and external agencies via telephone, emails and other online systems; Act on and support the new patient regular and temporary registrations, code registration if needed and upload data as required; Maintain patient admin record onEmisWeb including updating patient basic contact information such as email address; Deal with document workflow on SystmOne; Deal with patient prescription requests via F2F, telephone (only for the housebound and elderly patients) and online; Deal with practice incoming and outgoing posts, patient letter collections and sample collections; Maintain a clean, tidy, effective working area at all times; Monitor and maintain the reception waiting area and notice boards; Help with target / quality admin; Deal with patient recalling; Deal with reception workflow tasks on Emis Web; Promote internal communication and up-to-date knowledge, Provide cover during admin/reception staff absences; Complete opening and closing procedures in accordance with the duty rota