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Delivery and Engagement Manager

3 months ago

London, Greater London, United Kingdom OpenText Full time

As Engagement Delivery Leader within Open Text UKI Professional Services, you will be responsible for leading a new strategic program of work within a key UK Government account.

This is a customer, delivery, and people centric role, accountable for customer success, while working closely with our delivery partners, the Professional Services Sales/Pre-Sales teams, other Business Units within OpenText, building and providing value-added solutions/services and protecting the customer investments.

This role requires strong business and people leadership skills, pro-active capacity planning and organization development skills to enable employees to develop and grow on a personal and technical level.

Leading programmes of multi partner teams to successfully deliver projects and services to the end client. Establishing and managing the professional services delivery developing and implementing delivery strategies for outsourced technology and/or managed services operations.

Developing and building strong relationships with C-level and senior executives within the partner environment and within the end client managing customer satisfaction and governance.

Managing internal OpenText stakeholders ensuring alignment and support for the programme at all levels.

Ensuring delivery objectives and client expectations are met in accordance with agreed outcomes and value, risk and compliance, and contractual obligations.

Identifying opportunities to improve and enhance delivery through innovation and value for money concepts.
Supporting the pre-sales function and ensuring the smooth transition from pre-sales to delivery
Develop and build strong relationships with the Partner network.
Working with Resource Management define a strategy for rapid growth.

Exceed agreed revenue and margin targets and be an escalation point for any delivery related elements within the programme.

You will have a minimum of 10+ years of experience in management consulting, professional services, leadership roles with enterprise solutions of which you have at least 5 years of experience in leading IT programmes within UK Government.

You will be able to demonstrate strong commercial acumen with evidence of developing new business, preparation and negotiation of tenders and framework contracts, and increasing levels of business and profitability.

You will be able to provide examples of your experience in managing multiple sub-contract relationships successfully.

You have a demonstrable track record of growing a business from the ground up, developing a strong delivery strategy using both traditional and modern methodologies, establishing effective governance and policies, and delighting your customers.

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