Patient Experience Administrator

2 weeks ago

Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time
An exciting opportunity has arisen within the Patient Experience Team for a Patient Experience Administrator.

The post holder will work as part of the Patient Experience Team with a focus on supporting the management of the Trust's complaints process.


You will work as an integrated member of the Patient Experience Team providing confidential, efficient and effective admin support to the team; including providing advice and support to patients/relatives and visitors.


If you have excellent communication skills, are passionate about improving the patient experience and want to support the Trust with learning from feedback then this post is for you.


To work as an integrated member of the Quality Governance Team providing confidential, efficient and effective support to the team; including providing advice and support to patients / relatives and visitors.

Provide a comprehensive administrative support to the Patient Experience Team


Undertake general administrative tasks as directed by the Patient Experience Team to support the delivery of effective and efficient services within the Directorate.

Cover the hospital's Main Reception and wider patient experience team during periods of annual leave and sickness.


The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England.

We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.


Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde.

We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.


The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes.

London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Ensure the telephones are answered in a courteous and efficient manner.

Liaise with staff across the organisation to work as and when required.


Ensure, together with other members of the team, that staff and service users have access to accurate, up to date, information, using appropriate communication methods or linking with the Print Room for supplies.

Be motivated to work together and share ideas/good practice with others, in a variety of team settings.

Maintain good relationships within the workplace to ensure effective communication is maintained.

Type correspondence, reports and other associated documents, ensuring that work is produced in an accurate and timely manner.

Ensure accurate and comprehensive recording of information on the Patient Experience Systems.

Be able to make a judgement on who is best to manage queries and escalate appropriately.

Have ability to be able to direct the enquirer through the appropriate Trust processes

Oversee the Patient Experience Mailbox, directing correspondence accordingly, and ensuring early escalation of urgent enquiries.

Assist with the management of meetings through liaison with staff; booking of venues and preparation of draft agendas.

To attend meetings, as directed by the Patient Experience Lead, take and transcribe notes/minutes when requested.


Contribute to excellent team working and to provide cover for Main Reception and other patient experience functions during periods of annual leave and sickness.

Be responsible for supporting the collation of data for monthly, quarterly and annual reporting.

To undertake other general administrative duties, including filing and photocopying.

First point of contact both face to face, and via telephone for Quality Governance Team.

Responsible for following up and ensuring concerns are addressed and providing feedback and support to patients / relatives.

  • Patient Experience Facilitator

    2 weeks ago

    Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are seeking to appoint a highly motivated individual to join our small team. The role involves working with people to resolve healthcare related issues, therefore, excellent communication and negotiation skills are essential, as is an understanding of the health and social care issues affecting our population.You will be supporting and working with the...

  • Patient Flow Coordinator

    2 weeks ago

    Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are recruiting fora Patient Flow Coordinator who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".This role is focussed on supporting and enhancing the acute mental health...

  • Patient Scheduling Clerk

    2 weeks ago

    Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full time

    The post-holder will be expected to provide a service within the ophthalmology daycase team for Aneurin Bevan Health Board.Manage and fill theatre treatment lists and to oversee efficient & optimum theatre utilisation. An up-to-date knowledge of ophthalmology treatments will be required to enable the post-holder to make, amend and cancel surgeries and handle...

  • Patient Advisor

    2 weeks ago

    Newport, Newport, United Kingdom St Joseph's Independent Hospital Full time

    Patient Advisor | £25,152 per annum |37.5 hours per week | Newport | Monday to Friday |If you are passionate about healthcare and want to join a like-minded team, then look no further.St Joseph's Independent Hospital has an exciting opportunity for an enthusiastic and motivated Patient Advisor to join our Outpatient Bookings Team in our busy Customer...

  • Administrator

    2 weeks ago

    Newport, Newport, United Kingdom Priory Adult Care Full time

    Mount Eveswell is a rehabilitation unit for brain injury patients. We also look after complex nursing needs patients as well. The unit is situated in Newport, South wales. At Mount Eveswell, we pride ourselves on offering flexible working arrangements, and we always have a second nurse on duty.We are looking for an Admin to join the team at Mount Eveswell in...

  • Administration Assistant

    2 weeks ago

    Newport, Newport, United Kingdom St Joseph's Independent Hospital Full time

    Administration Assistant (Bank) | £11.80 per hour | Newport | Bank hours | Monday to SundayIf you are passionate about first class and effective service and want to join a like-minded team, then look no further.St Joseph's Independent Hospital has an exciting opportunity for an enthusiastic and motivated Administration Assistant (Bank) to join our...

  • Administration Assistant/receptionist

    2 weeks ago

    Newport, Newport, United Kingdom St Joseph's Independent Hospital Full time

    Administration Assistant/Receptionist |£24,154 per annum (pro rata)| Full time hours available |Newport | Monday to Friday | Days, Evenings and some Weekends |If you are passionate about healthcare and want to join a like-minded team, then look no further.St Joseph's Independent Hospital has an exciting opportunity for enthusiastic and motivated...

  • Patient Engagement Lead

    2 weeks ago

    Newport, Newport, United Kingdom Practice Plus Group Full time

    About The Role:Have you thought about working within prison healthcare?Prisons are one of the most challenging, yet rewarding places for healthcare professionals to work - if you're looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then this is itAs the Patient...

  • Clinical Administrator

    2 weeks ago

    Newport, Newport, United Kingdom St David's Hospice Care Full time

    About usWorking for St David's you will become part of a much wider team all working collaboratively to ensure the best care for our patients. Our mission is to provide and continue to develop a free and comprehensive palliative care service of excellence for people facing a progressive life-limiting illness which is no longer curable.Title: Clinical...

  • Administrator

    2 weeks ago

    Newport, Newport, United Kingdom Practice Plus Group Full time

    About The Role:UNLOCK YOUR BEST WORK LIFE+ MAKE A DIFFERENCE TO EVERY LIFEWe have an exciting opportunity for an Administrator to join the team at HMP Isle of Wight, a category B/C prison located on the Isle of Wight. This is a fantastic new opportunity to join the admin team on site, ensuring that patients receive the best quality care, and the healthcare...

  • Clinical Administrator

    2 weeks ago

    Newport, Newport, United Kingdom St David's Foundation Hospice Care Full time

    About the roleSalary: Circa £20,500 depending on experienceHours: 37.5 hours per weekClosing date: Tuesday 18th April 2023Role type: permanaentJob SummaryThe post holder will provide full administration and database support to the Clinical Services Department and the Inpatient Unit.Key Working RelationshipsClinical Service TeamFamily Support TeamInpatient...

  • Maternity Receptionist/administration Assistant

    2 weeks ago

    Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are recruiting fora Maternity Receptionist/Administration Assistant who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".You will be required to manage and maintain the...

  • Part-time Clinic Administrator/receptionist

    2 weeks ago

    Newport, Newport, United Kingdom The Medical Full time

    Part-time Clinic Administrator/Receptionist - NewportMaternity Cover - 9 months hrs a weekThe Medical is a fast-growing, award-winning business offering convenient, high quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time Clinic Administrator/Receptionist to join our team to work at our Newport...

  • Integrated Administrative Assistant

    2 weeks ago

    Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are recruiting for an Administration Assistant who wishes to join our Specialist Services Cluster at #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".****We are looking for an enthusiastic and...

  • full time administrator

    2 weeks ago

    Newport, Newport, United Kingdom 62 CROCKER STREET Full time

    LIGHT HOUSE MEDICALFULL TIME ADMINISTRATOR 12 MONTHS MATERNITY COVER We are looking for an enthusiastic and professional administrator to cover maternity leaveat our busy Healthcare Clinic. The role will involve the administration of key software systems, covering the reception desk, answering patient queries, and assisting the doctorsand staff in their...

  • full time administrator

    2 weeks ago

    Newport, Newport, United Kingdom 62 CROCKER STREET Full time

    LIGHT HOUSE MEDICALFULLTIME ADMINISTRATOR12MONTHS MATERNITY COVERWe are lookingfor an enthusiastic and professional administrator to covermaternity leaveat our busy Healthcare Clinic. The rolewill involve the administration of key software systems, coveringthe reception desk, answering patient queries, and assisting thedoctorsand staff in their duties. Good...

  • full time administrator

    2 weeks ago

    Newport, Newport, United Kingdom 62 CROCKER STREET Full time

    LIGHTHOUSEMEDICALnFULL TIME ADMINISTRATOR12MONTHS MATERNITY COVERWe are looking for an enthusiastic and professional administrator to cover maternity leavenat our busy Healthcare Clinic. The role will involve the administration of key software systems, covering the reception desk, answering patient queries, and assisting the doctorsnand staff in their...

  • Customer Experience Administrator, EMEA

    2 weeks ago

    Newport, Newport, United Kingdom Vantage Data Centers Full time

    Job Description About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud...

  • Maternity Receptionist/administration Assistant

    2 weeks ago

    Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are recruiting for a Maternity Receptionist/Administration Assistant who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".**You will be required to manage and maintain the...

  • Customer Experience Administrator, EMEA

    2 weeks ago

    Newport, Newport, United Kingdom Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and...