Customer Service Advisor

2 weeks ago


Saint Neots, Cambridgeshire, United Kingdom Unilin Distribution Full time

Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT.

Its Quick-Step & Pergo brands are synonymous with quality, style and innovation and holds a market-leading position in the UK.

With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach.

Due to continued growth an opportunity has become vacant in our St Neots Office for a Customer Service Advisor.

Hours of Work: 35 per week

Location:
St Neots

Reports to:
Customer Service Manager St Neots

Pension: 4% Company Contribution

Healthcare Cover for Employee

Holidays: 32 per year

Main Responsibilities and Duties


Working in tandem with our external sales team you will be responsible for ensuring the highest standard of Customer Service is maintained.

You will be responsible for processing a large volume of orders, dealing with customer queries and handling complaints by phone, live chat and email.

You will work independently at times but also within a team to achieve personal KPI targets. This is a fast paced role suitable for someone motivated to deliver results.

You must be a good communicator and someone who is able to prioritise workload.

Essential Criteria

  • Previous experience of dealing with customers in a service or sales role
  • Previous experience of dealing with large volumes of customer queries via the telephone and e mail
  • The ability to work in a team as well as individually
  • Sound working knowledge of Office Applications, especially Microsoft Excel
  • Excellent written and verbal communication skills
  • Good attention to detail
  • The ability to work under pressure and to deadlines
  • Sound decision making
  • Willing to travel to our offices in St Neots, Derby, Liverpool and Belgium for training
  • Have a proactive approach to work and look to embrace Unilin Values
Desirable Criteria

  • Previous experience in a similar role
  • IT skills to include previous working knowledge of SAP
  • Qualification in Business, Customer Services or IT


  • Saint Neots, Cambridgeshire, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step & Pergo brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding €2.2bn,...


  • Saint Neots, Cambridgeshire, United Kingdom Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with CPM to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: CPM Job Description Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their...

  • Service Advisor

    2 weeks ago


    Saint Neots, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Service Advisor:Job descriptionThe Company Marshall Motor Group is a multiaward winning company with strong values that put our people and customers at the heart of everything we do.We have approximately 5,000 colleagues and a turnover of over £2billion; we are still growing Benefits available to our colleagues in addition to generous salary packages...

  • Customer Advisor

    2 weeks ago


    Saint Neots, Cambridgeshire, United Kingdom B&Q Full time

    About the rolePart time - 14 hours per week - 3 Month fixed term contract**Shifts available: Monday - Sunday, 7.00am pm£10.60 per hourWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a TradePoint Customer...

  • Customer Advisor

    2 weeks ago


    Saint Neots, Cambridgeshire, United Kingdom B&Q Full time

    About the rolePart time - 20 hours per week - 3 Month fixed term contract**Shifts available: Monday - Sunday, 7.00am - 8.00pm£10.10 per hour (rising to £10.60 per hour from April 1st)We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Sales Advisor

    2 weeks ago


    Saint Neots, Cambridgeshire, United Kingdom Morris Homes Limited Full time

    Sales AdvisorAre you a passionate sales professional with knowledge of the local property market who's looking for a new challenge in a role with a high-quality product. As a Sales Advisor, you will provide exceptional customer service by understanding what the home buyer is looking for and tailoring our service to help them through their home buying...


  • Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

    European Language Customer Care Administrator Fluent German / Swiss GermanHome based(1 day per month in the head office in Cambridgeshire)A fantastic success story, our client is expanding and are looking to recruitFluent German or Swiss German speakerswho enjoy Customer Service, attention to detail and Teamwork. It is a busy environment working with other...


  • Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

    European Language Customer Care Administrator Fluent German / Swiss GermanHome based(1 day per month in the head office in Cambridgeshire)A fantastic success story, our client is expanding and are looking to recruitFluent German or Swiss German speakerswho enjoy Customer Service, attention to detail and Teamwork. It is a busy environment working with other...


  • St Neots, UK, Cambridgeshire, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...


  • St Neots, UK, Cambridgeshire, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...


  • Saint Neots, Cambridgeshire, United Kingdom Advancing People Full time

    Advancing People Multilingual - Recruitment Specialists are now recruiting for a B2B French Speaking Customer Account Manager.As a French Speaking Account Coordinator / Account Manager it will be your responsibility to work with clients, primarily those based in the French speaking region and covering the German speaking markets, providing excellent customer...


  • Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

    European Language Customer Care Administrator Fluent German / Swiss GermanHome based(1 day per month in the head office in Cambridgeshire)A fantastic success story, our client is expanding and are looking to recruitFluent German or Swiss German speakerswho enjoy Customer Service, attention to detail and Teamwork. It is a busy environment working with other...

  • Customer Assistant

    2 weeks ago


    Saint Neots, Cambridgeshire, United Kingdom TYS Retail Ltd - Nisa Local Full time

    Customer Assistant - Nisa StiltonThe Role:We are looking for two part-time or one full-time individual to join our team as Customer Assistants. The Customer Assistant role is to support the store team to deliver an excellent shopping experience for our customers, putting customers before task every time by working as a team. We have small teams in our...

  • Service Coordinator

    2 weeks ago


    Saint Neots, Cambridgeshire, United Kingdom Radio Links Communications Full time

    About usWe currently have a fantastic opportunity to join our company as Service Co-Ordinator.We are looking for someone who is a team player, keen to liaise with customers, external, internal or potentialAttitude to life is so important and we want you to bring that great attitude to your role, show the world how fantastic you areThis is a key role and you...


  • Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    German Customer Care Administrator Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of...


  • Saint Neots, Cambridgeshire, United Kingdom Lifeplus Europe Full time

    Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who...


  • Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    Established more than 30 years ago, Lifeplus is on a mission to become the leading global authority in holistic wellbeing, aiding millions in discovering the essence of wellness within themselves. Lifeplus, with a vibrant community of enthusiastic customers and colleagues, is dedicated to establishing a heritage of wellbeing by crafting and delivering...


  • Saint Neots, Cambridgeshire, United Kingdom ABB Full time

    Electrical Technical AdvisorTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Saint Neots, Cambridgeshire, United Kingdom ABB Full time

    Electrical Technical AdvisorTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Saint Neots, Cambridgeshire, United Kingdom ABB Full time

    Electrical Technical AdvisorTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...