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Welfare Support Assistant

3 months ago

South Shields, South Tyneside, United Kingdom Triumph Consultants Ltd Full time

What's involved with this role:

**Temporary Welfare Support Assistant

  • Welfare Support Service**
    Reference no: South Tyneside

Pay Rate:
£12.02 per hour PAYE

36 Monday - Friday, normal working hours

This opening assignment is for 4-5 months

City:
South Shields

  • Be the first point of contact for the Welfare Support Service
  • Deal with enquiries and referrals from a various sources, ensuring appropriate initial advice, brief assessment of query (triage) and signposting or referral, ensuring accurate recording of enquiries.
  • Receive referrals from the other teams and organisations in line with the rent arrears and all other income related policy and procedures, record and refer on as appropriate.
  • Provide general administrative function to ensure the efficient running of the Welfare Support Service.
  • Ensure relevant and confidential data base and information systems are up to date and maintained
  • Provide clear information on the criteria of the Local Welfare Provision scheme
  • Ensure that excellent records are maintained and data is collated on a monthly basis

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:

Qualifications:

  • Educated to GCSE level or equivalent or willing to work towards an equivalent qualification

Experience:

  • Experience of working in Welfare Support or social housing area.
  • Experience working in an office / administrative environment
  • Experience in working with vulnerable people in a stressful and/or difficult situation

Knowledge:

  • Knowledge in Welfare Reforms and other Benefits, Support into employment, debt advice, and Personal Budgeting Support

Skills & Abilities:

  • Ability to communicate effectively with a wide range of stakeholders both verbally and in writing
  • Ability to use IT in the provision and recording of advice.
  • Ability to communicate effectively with colleagues and members of the public

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

Job Ref:
South Tyneside

Anticipated Length of Assignment:

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.