Student Advice Support Team Assistant

2 weeks ago


Lancaster, Lancashire, United Kingdom Lancaster University Full time

As an Student Advice Support Team Assistant - ASK you will support the ASK team in providing the enquiry service, acting as a first point of contact for students who need information or advice, handling more complex student queries and where appropriate, referring on to relevant services.

You will manage and prioritise the day to day operations for the ASK service including covering phone lines, the live chat system and the ASK Desk on campus.


Responding proactively to queries, you will have excellent customer service skills and an ability to use your initiative, pre-empting popular student queries.

You will be able to demonstrate good communication skills with an ability to interact with a wide range of people.

This role is offered as a full-time secondment cover until November 2023, starting from early March 2023 onwards.

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