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Student Money Advisor
2 weeks ago
Lancaster University's new Student Money Advice service will provide financial advice to around 16,000 students at Lancaster University and will also enable students to be empowered and educated about their own financial health.
The Student Money Advisor will work in Student and Education Services as part of the ASK (Advice, Support and Knowledge) student information and enquiries service to enhance the student experience at Lancaster University and to ensure that students receive excellent help and advice.
The ASK team focuses on delivering a personalised and welcoming experience in all our engagements, putting students at the heart of our work, and fostering a sense of belonging and community ethos through all our practices.
Student and Education Services serves to provide a joined-up and effective service to students across their student journey at the University: from pre-enrolment to graduation, with an excellent student experience as its primary focus.
The University is also committed to equitable access and participation at University and this post is key to enabling students to access services and to be able to engage with their studies through times of financial need.
The post-holder needs to provide an excellent financial advice service by ensuring that they provide accurate high-quality information and guidance to students and other enquirers.
The post-holder needs to develop and maintain an in-depth knowledge of current student financial support issues and available funding streams.
They need an understanding of university processes, including those related to admissions, course structure and academic regulations, in order to advise staff on the implications of changes to course status and structure or duration on student funding eligibility.
It is not always possible to provide solutions to students' money issues and so the post-holder will also need to have the skills to be able to deliver 'bad news' in an empathetic manner.
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