Onboarding Consultant

1 week ago

Edinburgh, Edinburgh, United Kingdom MAPAL OS Full time

To work directly with a customer on a consultative basis to determine, document and prepare the customer with their requirements for the successful implementation of our solutions.

This role will work as part of the Onboarding team and share these responsibilities with the Project Management, Integration and Configuration Specialists.


Key Indicators

  • On-Boarding Satisfaction (CSAT)
  • On-Boarding Time to Revenue
  • Analysis and Documentation per project
  • Passing any relevant upsell opportunities onto the sales team

Key Challenges

  • Completion of the project in time and according to our quality standards.
  • Proper documentation of the project.
  • Learning the build of multiple Mapal products which are constantly being developed

Responsibilities:

  • Lead the customer on the onboarding journey, managing expectations, risks and billable hours
  • Identify customers complex business requirements, analyse and communicate implementation approaches.
  • Clearly articulate the solutions into business requirements
  • Manage multiple projects simultaneously
  • Work closely with the Integrations & Configuration teams and Project Managers to meet deadlines
  • Provide sufficient guidance and documentation for seamless hand over to Success and Support
  • Take responsibility for your own product knowledge, keeping up to date with the latest developments to ensure you are able to confidently articulate the features and benefits of our products to customers
  • Utilise your product and operational knowledge to create presentations and demonstrations tailored to meet the needs of prospective customers
  • Team Relationships: Contribute to team meetings, sharing ideas, leads and product knowledge to contribute to the overall success of the department

Experience:

  • Experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels is valuable
  • Experience implementing SaaS Solutions is an asset
  • Project Management experience or certification desirable

Knowledge:

  • A strong knowledge and experience of working with Hospitality Management Solutions is valuable
  • Multilingual is an asset (English, French, Spanish)

Soft-skills:

  • Exceptionally strong organizational and time management skills
  • Proven ability to effectively manage work across teams and disciplines
  • Excellent oral and written communication skills.
  • Ability to influence others through effective communication and negotiations
  • Excellent personal organization skills and attention to detail
  • Ability to work well with a diverse multicultural environment
  • Ability to work independently or as part of a team
  • Strong analytical and troubleshooting skills
  • Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment

Core Competences:

CUSTOMER FOCUS
Is about putting our customers at the centre of what we do, and consistently delivering an industry-leading service.

We work tirelessly to understand the needs of our customers today, and into the future, to help us build sustainable long-term relationships.


WORKING TOGETHER
Is about working cooperatively with colleagues, customers and third parties to build strong and effective working relationships. Our relationships are founded on support, trust, respect, and a common purpose. In team settings, we recognise each other's strengths and support each other.

INNOVATION & CHANGE

Is about challenging the conventional way of doing things; generating new, innovative ideas and solutions, to help us continually improve.

We keep up to date with technologies, the market, and trends to ensure we continue to evolve.

PROFESSIONAL EXPERTISE

Focuses on the development of world-leading expertise, knowledge and skills through continued development, training and the sharing of knowledge and experiences.


DELIVERING RESULTS
Focuses on the way in which we achieve our goals and drive our business.

We take ownership of the results that we set out to achieve and formulate robust plans to help us achieve our goals.

We review our performance regularly to ensure that we can deliver results for our customers, and our business.

COMMUNICATING EFFECTIVELY
Is about the way in which we communicate with others. We communicate clearly, concisely and with impact to achieve the desired result.

ANALYSIS & PROBLEM SOLVING
Is about analysing problems, opportunities, and information in a logical, structured way to identify and implement practical, creative solutions.

INSPIRING & MOTIVATING OTHERS
Leading and motivating others is about how we work towards a common goal.

We acknowledge, that you do not need to be a people manager to be a leader or motivator of others.

  • Consultant, Health

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Rig Locums Ltd Full time

    CPL UK Healthcare (formally RIG Locums) are currently looking for an experienced Haematology Consultant, based in Edinburgh Consultant – Haematology Full time, 40 hours per week Monday till Friday, 09.Length of Contract:3 months ongoing contract We cannot offer a visa sponsorship for locum roles; com with your CV for immediate consideration or or click...

  • Consultant - Haematology - Edinburgh

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Rig Locums Ltd Full time

    CPL UK Healthcare (formally RIG Locums) are currently looking for an experienced Haematology Consultant, based in Edinburgh Job Description available with timetable upon request Job title: Consultant – Haematology Location: Edinburgh Hours per week: Full time, 40 hours per week Working days: Monday till Friday, 09.00 – 17.00 ...

  • Recruitment Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Randstad UK Full time

    Recruitment Consultant Are you a registered nurse looking for a career change? Do you want to work for a leading recruitment organisation that combines a fun vibrant working culture with industry leading support, training and career development? If the answer is yes then this is an opportunity not to be missed.. We are currently seeking a Clinical...

  • Fulfilment Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Randstad Employment Bureau Full time

    Clinical Consultant (Recruiter) Are you a registered nurse looking for a career change? Do you want to work for a leading recruitment organisation that combines a fun vibrant working culture with industry leading support, training and career development? If the answer is yes then this is an opportunity not to be missed.. We are currently seeking a...

  • Professional Services Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Clearwater Analytics Full time

    Job Summary:The Professional Services division is responsible for delivery of change/transformation/advisory services to existing clients on Clearwater's SaaS platform. We work in conjunction with Client Services to identify opportunities around value-added services to steady state clients and implement change projects for our clients.A Professional Services...

  • Sr. Enterprise Solutions Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Addepar Full time

    Who We AreAddepar's purpose is to maximize the positive impact of the world's capital. More than 850 of the world's leading financial services firms trust Addepar to unlock the power and possibility of informed, data-driven investing and advice. These family offices, wealth managers, banks and institutions use Addepar's tech and data platform to deliver...

  • Recruitment Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom TalentSpark Full time

    Recruitment Consultant (All Levels)Why Eden Scott?As Eden Scott and TalentSpark continues to grow we understand the importance of our great people and the positive impact everyone makes to each other, our candidates and clients each and every day. We are 'The People Business' This commitment and energy from all our staff resulted in Eden Scott reporting on...

  • Recruitment Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Randstad UK Full time

    Recruitment ConsultantRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.Are you a registered nurse looking for a career change?Do you want to work for a leading recruitment organisation that combines a fun vibrant working culture with industry leading support, training and career development?If...

  • Recruitment Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Randstad UK Full time

    Job DescriptionRecruitment ConsultantAre you a registered nurse looking for a career change?Do you want to work for a leading recruitment organisation that combines a fun vibrant working culture with industry leading support, training and career development?If the answer is yes then this is an opportunity not to be missed..We are currently seeking a Clinical...

  • Technical Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Storm ID Full time

    The Role As a Technical Consultant you will be responsible for leading client engagements to elicit, interpret and document technical needs. In addition you will provide recommendations whilst working with Storm ID technical leads in generation of target technical architectures. About you You may have experience as a technical consultant, solution...

  • Technical Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Storm ID Full time

    The RoleAs a Technical Consultant you will be responsible for leading client engagements to elicit, interpret and document technical needs. In addition you will provide recommendations whilst working with Storm ID technical leads in generation of target technical architectures.About youYou may have experience as a technical consultant, solution architect or...

  • Direct Solutions Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Addepar Full time

    Who We AreAddepar's purpose is to maximize the positive impact of the world's capital. More than 700 of the world's leading financial services firms trust Addepar to unlock the power and possibility of informed, data driven investing and advice. These family offices, wealth managers, banks and institutions use Addepar's purpose-built SaaS platform and...

  • Training Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Phoenix Group Full time

    Job Type:Secondment (12 months)Location and flexible working:EdinburghClosing Date:23rd June 2023We have an incredible opportunity to join us here at Phoenix Group as a Training consultant to join our Training and Development Team, on a 12-month secondment to support and drive the needs of the Customer Operations business via the Operational Training and...

  • Sales & Design Consultant - Full Time

    1 week ago

    Edinburgh, Edinburgh, United Kingdom BoConcept Scotland Full time

    Do you have a passion for selling modern interior design in a beautiful retail store environment? Here at BoConcept, we are looking for a full-time Sales & Design Consultant for our Edinburgh Showroom, on Rose Street in the City Centre.Based on an average sales target of £25,000 per month, on-target earnings would be £28,000 per year. Our top performers...

  • Psychiatrist Remote

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Rig Locums Ltd Full time

    Cpl UK Healthcare (formally RIG Locums) are currently looking for an experienced CAMHS Consultant, based at Edinburgh. Consultant – CAMHS Psychiatrist Full time, 40 hours per week Mon-Fri, 09.Length of Contract:Ongoing long term ASAPRemote work: Cpl UK Healthcare works with NHS Trusts all over the UK, alongside many private hospitals, and as a framework...

  • Business Analyst

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Hays Specialist Recruitment Limited Full time

    Business Analyst, 3-Month Contract, Edinburgh (Remote)Your new companyThis new role is with a large digital consultancy, working with a financial services client based in Edinburgh. This client is looking for an experienced Business Analyst for an initial 3-month contract. The rate for this role is up to £500 per day (insideIR35). The role will...

  • Reporting Specialist

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Lothian Broadband Full time

    Job AdvertThe job at a glanceWhat you'll do Deliver the daily weekly and monthly management reports including, Marketing Campaign Reporting, Telesales and Field, Customer Onboarding and Installation reporting. Deliver the senior management and exec reports for the commercial department including the weekly customer report and sales forecasting. Use your data...

  • Business Support Administrator

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Page Personnel Finance Full time

    We are currently recruiting for a Sales Support Administrator to work alongside our consultants in Glasgow & Edinburgh offices.Client DetailsMichael Page is a leading global recruitment agency with an office network spanning six continents. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and...

  • Client Success Manager

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Different Technologies Pty Ltd. Full time £26,000 - £30,000

    We are in search of an enthusiastic, empathetic, and highly organized Client Success Manager. In this role, you will be responsible for delivering unparalleled onboarding experiences and continuous customer service excellence to our enterprise clients. As a key member of our Client Success Team, your contributions will be instrumental in driving the growth...

  • Pa & Investment Support

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Idex Full time

    Idex Consulting have a new opportunity for an PA & Investment Support to join a highly wealth management team in Edinburgh.Role Overview: To provide support to the investment team and Administrators, assisting with the client related coordination and administration.Responsibilities: Proactively prepare and collate packs/documents for upcoming meetings....