Customer Service Administrator

1 week ago


Coventry, Coventry, United Kingdom Nile Wilson Gymnastics Full time

Customer Service Administrator - Nile Wilson Gymnastics Coventry

Job Title:
Customer Service Administator


Reports To:
Head Coach / Ops Lead


Location:
Unit 5 Bilton Industrial Estate, Humber Avenue Coventry CV3 1JL

Level/

Salary Range:
From £8.50 - £10.50 depending on age and experience


Position Type:
Full time hours (37.5 per week), over 5 days. Includes


Saturdays & some early evenings.

Start Date:
Immediate


Reporting to the Head Coach and working alongside the Coventry Team you will be responsible for the day to day customer service and administration and will be the first point of contact for our members and general public enquiries including taking phone calls and greeting customers.

This will include updating and inputting member and new starter onboarding information into our digital system, as well as class bookings on Course Pro.

Offering classes out to those on our waiting lists as well as answering general queries about our gymnastics recreational programmes.


Why Work With Us?


Our vision is to run gymnastics clubs around the country that 'Change the Game', delivering unique and more engaging activities balanced against requirements of the gymnastics programs.

We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone's faces.

The recreational program will increase in order to fill spaces on waiting lists and get as many people as possible involved in this incredible sport.

We believe we can make the local gymnastics club a centre for a family's recreational time during any week.

Person Specification


We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills.

Self driven you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the administration and customer service for Coventry.

You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.

KPI's

  • General Customer Service for the Coventry Club
  • Member / New Member queries for Leeds
  • Updating all Information on Course Pro
  • Taking Payments
  • Maintaining the waiting list levels and communication in relation to this

Role and Responsibilities

  • Administrate all new enquiries across all recreational programmes
  • Assisting with stock checks / kit levels
  • Maintenance of Course Pro database
  • Maintaining and updating all member information
  • Ensure all Onboarding policies and procedures are adhered to in line with company policies and

BG Guidelines

  • Communication with Parents / Guardians
  • Attend NWG Coventry events
  • Maintain active and ongoing database of all new enquiries / waiting lists
  • General Housekeeping Duties
Due to the nature of our work you may be required to submit a DBS check.

We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards.


Job Types:
Full-time, Permanent

Salary:
£8.50-£10.50 per hour

Benefits:

  • Casual dress
  • Company events
  • Flexitime
  • Free parking
  • Gym membership

Ability to commute/relocate:

  • CV31JL: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)

Work Location:
One location

Reference ID:
CSC-01/23

  • Coventry, Coventry, United Kingdom One Vision Imaging Full time

    Job SummaryCustomer Support AdministratorResponsibilities: Become the first level of interaction for customer over the telephone offering support, advice as well as answering sales questions. Deal with customers face to face in our reception. Handling financial transactions in cash and alternate methods. Booking orders in and out of our production facility....


  • Coventry, Coventry, United Kingdom Undisclosed Company Full time

    Customer Service Administrator £14.79 per hour PAYE 6 months Ansty Park, Coventry (4 days per week on site) Summary: Our client is currently searching for a Customer Account Representative to join their team in Coventry. Within this role, you would be the first point of contact for our clients customers. You would be responsible for delivering world-class...

  • Customer Service

    1 week ago


    Coventry, Coventry, United Kingdom Reed Full time

    Join Our Team:REED Coventry Business Support is currently looking for a Customer Support Advisor to join our client, a portal-based data information provider. This role is available to start immediately on a 6-month fixed-term contract basis.About the Company:Our client, a Coventry-based organization, offers a hybrid working model to its employees.Full-time...


  • Coventry, Coventry, United Kingdom Caresoft Global Limited Full time £22

    Job Title:Customer Service Administration Co-ordinator Location:Whitley, Coventry / Hybrid (Tuesday & Wednesday in the office) 70ph PAYE Employment Type: Contract (12 Months)Hours: Standard 40 Hours Per Week The UK Customer Experience Centre is part of our Customer Service function. Its core responsibility is to deliver an industry ownership experience,...


  • Coventry, Coventry, United Kingdom Listers Full time

    Job IntroductionWe are currently recruiting for a Service Administrator to join our Audi Dealership in Coventry.The hours of work are 8:00am to 6:00pm Monday to Friday and working a Saturday on a rota basis. Once per month. The basic salary for this position is up to £27,700 depending on experience with an OTE of £31,000.When customers bring their vehicles...


  • Coventry, Coventry, United Kingdom Bridge of Hope Full time

    Role: AdministratorLocation: Binley Court, CoventryDuration: 3 Months (potential for extension)Hours: 9am to 5pm, Monday to FridayResourcing Source Group is currently seeking a dedicated individual to join our clients team as a Complaints and Customer Care Administrator on a temporary basis.Responsibilities: Provide daytoday administrative support for the...


  • Coventry, Coventry, United Kingdom Brookson Ltd Full time

    Job Title:Financial Services AdministratorLocation: Coventry (CV5 6SP)Working Hours: Hybrid/Flexible working hours a weekSalary:£21,000Brookson are recruiting for a Financial Services Administrator to join our team in Coventry.This role is an integral part of the business and will work towards delivering a high level of customer service. You will be the...


  • Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Do you have previous Customer Service experience?Are you looking to get into estate agency as a career?We have the ideal role for you...What you will be doing:As a Customer Service Executive, you will be the first point of contact for prospective buyers and sellers of property. You will be qualifying their interest and scheduling viewings and appointments....


  • Coventry, Coventry, United Kingdom DiSRUPT Agency Full time

    Join Our Inclusive Team at CRM StudentsAbout Us:At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected. As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch...


  • Coventry, Coventry, United Kingdom Park Lane Blinds Manufacturers Full time

    We have a great opportunity to join our enthusiastic small team who has been running the business for over three decades.As a Customer Service Assistant, you'll spend your time in the retail shop being the face of the business, you will take on a number of administrative duties; including booking and managing appointments process, attending phone calls. You...


  • Coventry, Coventry, United Kingdom Carers Trust Heart of England Full time

    JOB ADVERTJob Title: Customer Service AdvisorSalary: £18,842.00Hours: 37 hours per week which may include weekends and occasional unsociable hoursWorking Arrangements: Monday - Friday with some evening/weekend and Bank Holiday work by prior arrangement/rota.Based: Primarily office based due to the nature of the front facing role, some opportunities for...


  • Coventry, Coventry, United Kingdom Graco Full time

    Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle,...


  • Coventry, Coventry, United Kingdom QED Environmental Systems Full time

    Location:Coventry (The position is 100% office-based)Contract Type:PermanentHours: Full timeSalary:CompetitiveBenefits:Excellent holiday entitlement (26 days rising to 31 after 5yrs), Group Life Assurance (incl Digital GP Access), Private Medical Insurance, Simply Health Cash Plan, Company Contributing Pension, Employee Share Purchase Programme, Family...


  • Coventry, Coventry, United Kingdom Olympia Motors Full time

    Responsibilities: Assist customers with enquiries concerns, and requests in a professional and timely manner Handle customer complaints and resolve issues to ensure customer satisfaction Perform data entry and maintain accurate customer records in the company database Process orders, returns, and exchanges efficiently and accurately Assist with...


  • Coventry, Coventry, United Kingdom Millbrook Healthcare Group Ltd Full time

    Job AdvertWe are currently looking for a Customer Service Coordinator to join the team within our Warwickshire Community Equipment Service Centre, based in Coventry. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community...


  • Coventry, Coventry, United Kingdom Carers Trust Heart of England Full time

    JOB ADVERTJob Title: Customer Services Team LeaderSalary: £21,743.70Contracted Hours: 37 hours per weekWorking Arrangements: Monday - Friday with some evening/weekend and Bank Holiday work by prior arrangement/rota.Based: Primarily office based due to the nature of the front facing role, some opportunities for hybrid working on occasion and by prior...


  • Coventry, Coventry, United Kingdom Legend UK Full time

    Customer Service CoordinatorReports to:Sales ManagerGeneral aims/Summary:This Customer Care Team will actively assist the Marketing and Sales departments by ensuring Legend Fleet's Customer Care is truly legendary This will include direct customer contact and follow-up, new customer outreach, directing calls, order entry as required and that any customer...


  • Coventry, Coventry, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge?Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to applyCustomer Call Centre Adviser (Customer Call Hub)Do you want to be the first point of contact in helping us to resolve financial services complaints in the UK?Working hours: Full time is 35 hours per week including Saturdays....

  • Customer Service

    1 week ago


    Coventry, Coventry, United Kingdom Coventry University Full time

    Coventry University Group opened its first overseas campus in Wrocław in Poland in 2020. At Coventry University Wrocław, we aim to offer a career-focused experience to our students, one that is traditionally academic but is also designed to help our students progress in their careers.To support this exciting venture, we are looking for a Customer Service...

  • HR Administrator

    1 week ago


    Coventry, Coventry, United Kingdom People Professional HR and Recruitment Service Limited Full time

    People Professionals are recruiting an experienced HR Administrator to join our clients busy school office. This is a full time, fixed term contract for 12 months, that would suit someone with experience of working in an office/HR administration environment ideally in a school-based setting.You will be responsible for supporting the HR team which will...