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Customer Service Assistant

3 months ago


Coventry, Coventry, United Kingdom DiSRUPT Agency Full time

Join Our Inclusive Team at CRM Students

About Us:

At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected.

As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.


Key Responsibilities:

  • Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
  • Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
  • Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
  • Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
  • Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
  • Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
  • Cultivate excellent rapport with service users, prioritizing their satisfaction and wellbeing.
  • Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
  • Under supervision, oversee risk and safety protocols within the property, prioritizing the wellbeing of all residents.

Desired Skills and Qualifications:

  • Proven track record in customer service, with proficiency in facetoface and telephone interactions.
  • Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
  • Impeccable attention to detail and strong problemsolving abilities, with a commitment to delivering excellence in all tasks.

Join Our Inclusive and Dynamic Team:

Job Types:
Part-time, Permanent

Pay:
£12,000.00 per year

Expected hours: 20 per week

Benefits:

  • Company pension

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

Reference ID:

COV