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Customer Service Assistant
3 months ago
Join Our Inclusive Team at CRM Students
About Us:
At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected.
As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.
Key Responsibilities:
- Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
- Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
- Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
- Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
- Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
- Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
- Cultivate excellent rapport with service users, prioritizing their satisfaction and wellbeing.
- Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
- Under supervision, oversee risk and safety protocols within the property, prioritizing the wellbeing of all residents.
Desired Skills and Qualifications:
- Proven track record in customer service, with proficiency in facetoface and telephone interactions.
- Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
- Impeccable attention to detail and strong problemsolving abilities, with a commitment to delivering excellence in all tasks.
Join Our Inclusive and Dynamic Team:
Job Types:
Part-time, Permanent
Pay:
£12,000.00 per year
Expected hours: 20 per week
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Work Location:
In person
Reference ID:
COV