Band 3 Immunology Administrator
2 months ago
The post holder is expected to demonstrate the ability to undertake training, understand basic medical terminology and exhibit a high degree of accuracy, in addition to the ability to show initiative.
The work requires excellent organisation, communication, interpersonal and computer skills, and the ability to respect patients' confidentiality at all times.
The post holder will be expected to provide cross cover within the administration team for Immunology when required and necessary for the effective running of the service.
KEY WORKING RELATIONSHIPS:
This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the speciality they cover to ensure all patients receive a consistent and effective service.
Key contacts include:
Consultants
Patient navigators and clinical pathway administrators
Clinical team PAs
Team leaders
Divisional and operational managers
Outpatient Appointment Centre (OAC)
GPs
Admissions team
Ward administrators
CNSs and MDT teams
Phlebotomy and pathology
Clinic reception and clinic nurses
Other external agencies (e.g. other hospitals, social services, police etc.)
Answer telephone calls and deal with clinical and non-clinical enquiries in a helpful and courteous manner, using own initiative and discretion as appropriate.
Deliver and collect postal items, including packs and distribute throughout the department.E lectronically file daily result worksheets, tableaus and reference laboratory reports.
Sending out trough packs/COVID packs and any other adhoc requests from doctors.
Psychology letters - helping sending out.
Texting patients appt details/ Adding patient phone numbers to clinic tables.
Booking Home Therapy video appointments and follow ups/cancellations/rescheduling.
Patients from local hospitals to be removed from Home Therapy list.
Updating Home Therapy list.
Provide administrative support for specialist MDTs attended by Consultants.
Have knowledge of EPR and all other hospital systems
Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
Book new and follow-up appointments for the service and to cancel and reschedule existing bookings.
Ensure clinics are completed with recording all clinic outcomes accurately. Liaising with relevant staff to confirm activity.
Update all clinic outcomes onto EPR within the time limits that will ensure efficient management.
About our Trust
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community.
This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal FreeGENERAL DAY TO DAY ADMINISTRATION DUTIES:
Answer telephone calls and deal with clinical and non-clinical enquiries in a helpful and courteous manner, using own initiative and discretion as appropriate.
Deliver and collect postal items, including packs and distribute throughout the department.E lectronically file daily result worksheets, tableaus and reference laboratory reports.
Sending out trough packs/COVID packs and any other adhoc requests from doctors.
Psychology letters - helping sending out.
Texting patients appt details/ Adding patient phone numbers to clinic tables.
Booking Home Therapy video appointments and follow ups/cancellations/rescheduling.
Patients from local hospitals to be removed from Home Therapy list.
Updating Home Therapy list.
Stocking trolley in clinic 7 with yellow boxes and jiffy bags
Book appointments in liaison with other administrative offices and, occasionally, with patients.
Ensure that clinical notes are available to meet the requirements of Clinical Governance.
Provide administrative support for specialist MDTs attended by Consultants.
Admi
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