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IT Administrator
3 months ago
I am excited to be working with an amazing human rights charity in search of an IT Administrator. This is a London based hybrid role for 2 – 3 months. As IT Administrator your role will be to provide administrative and logistical support to the IT team including laptop imaging, administration around contract management, taking and allocating calls to the helpdesk, carrying out first and second-line response and appropriate tasks allocated by the team managers.
Main duties:
To be one of the main points of contact for the IT helpdesk, both by phone and email and allocate tasks as appropriate.
To provide first-line response to queries with appropriate training.
Escalate any unresolved calls to more senior members of the IT team.
Fully logging all incoming calls (phone, email, face to face) accurately, documenting progress as appropriate and closing calls with correct code to facilitate accurate reporting on activity.
To assist with the imaging and configuration of IT hardware, laptop and desktop equipment
To generate management reports from the helpdesk and telephony systems.
To carry out administration related to IT service, software and maintenance contracts.
To maintain a register of software licences.
To assist with the recruitment and supervision of IT volunteers.
If you have the above skills and experience, and are immediately available, please apply online today. I would love to have a conversation with you
