Junior Office Administrator Apprentice

2 weeks ago

London, Greater London, United Kingdom Norstella Full time

Description

Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

  • Assess the market need and competitive landscape
  • Know precisely which drugs to prioritize in their portfolios
  • Find out where the launch difficulties will bebefore theyre difficulties
  • Track and improve market access postlaunch


By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.

At Norstella, we dont just deliver information and insights. We deliver answers you can act on.

THE TEAM:


In this role as a Junior Office Administrator Apprentice (18-months fixed term contract), you will be part of a global and dynamic Corporate Services team.

Our definition of Corporate Services includes office management, travel, internal events, executive support, and Environmental, Social, Governance (ESG).

We love what we do as every day presents new challenges and opportunities to grow as Norstella evolves.

Being part of a people centric organization like Norstella, you will be able to implement and contribute innovative ways to engage and support our people.


SCOPE OF ROLE:


In this role as a Junior Office Administrator Apprentice you will report into the Head of Corporate Services and you will provide front of house duties in our London office, while also supporting the Corporate Services and HR department with some aspects of the back office, which may include working with Norstella on a global basis.


This is a varied and internal client facing role, therefore we are looking for someone who is proactive in nature as no two days are the same.


HOW YOULL SUCCEED:

  • Front of House Duties
- telephone calls, taking messages and managing incoming/outgoing post and couriers as well as being the first point of contact for visitors and new starters

  • Office Administration
- daily office checks (equipment, meeting rooms etc. to maintain a high standard work place) as well as managing our suppliers and facilities maintenance; you will also work with the building management to create access passes for new starters, ensure office and kitchen orders are up to date

  • Meeting organization coordinate meeting organisation including room/ venue booking, delegate invitations, ensuring correct equipment (TV, flipchart, stationery etc), catering and closing down the meeting ensuring the location is presentable for the next user
  • Internal Events provide support when needed inbooking internal events (Charitable events, Office Party etc.) and coordinate ongoing recurring office social events
  • Communication you will be the face of the office, the first point of contact for questions and help onsite. dealing with both internal and external customers in a professional manner and liaising with colleagues to facilitate success in their meetings, events and tasks.

WHAT IT TAKES:

  • You have effective attention to detail with a proactive approach
  • You are able to communicate effectively, both verbally and in writing
  • You have effective timemanagement skills with ability to meet deadlines, and achieve targets in a team environment
  • You are punctual and have a deadline driven, disciplined approach to work
  • You have the ability to reprioritise based on changing urgencies
Desirable

  • Knowledge/Experience in an office administration role or have experience in a customer facing role

WHAT WE OFFER YOU

  • 25 days annual leave, 4 days for volunteering and a personal day
  • 5% pension match
  • Group Life Assurance (100% employer funded)
  • Group Income Protection (100% employer funded)
  • Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness

The guiding principles for success at Norstella:
01: Bold, Passionate, Mission-First


We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.

Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesnt.

By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace


We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.

We use this principle across t

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