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Customer Service Advisor

3 months ago

Brighton, Brighton and Hove, United Kingdom Kaplan International Full time

Customer Service Advisor (Part-Time)

Reference number:
JR232607

Location:
Kaplan Living Brighton

Working pattern:
Part Time - 18 hours Per week, evenings and weekends

Contract Type:
Permanent

Number of roles: 1

Salary:
£9.90 per hour

We are looking for a Part time Customer Service Advisor to join our team.


This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here.

What you'll bring to the role

The successful applicant will:

  • Provide cheerful reception service to all students and visitors
  • Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
  • Embrace the 'more than just a room' philosophy of Kaplan Residences
  • Have a passion for customer care and a sensitivity to students needs
  • Have experience in a customer facing environment
  • Have experience of working in an effective Health Safety culture in line with legislation
  • Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems
  • Ability to offer flexibility in working hours
  • Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role

Essential skills/ experience

  • Have experience in customer service, hospitality or student service provision, ideally accommodation
  • Be able to engage in team work
  • To be able to work on own initiative
  • Ability to prioritise workload and meet deadline

What we do


Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK.

We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.


What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

  • 28 days annual leave
  • Big discounts on Kaplan courses for you and your family
  • 24/7 confidential helpline providing counselling and other support services
  • Company pension contributions
  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
  • Medicash Health Cash Plan
  • Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

How to apply
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**_
Applicants must be able to provide proof of eligibility to work in the UK. Applicants working outside the UK may be required to produce a police check from the relevant country._**£9.90 Per hour