Patient Experience Lead

2 weeks ago


Lancaster, Lancashire, United Kingdom Practice Plus Group Full time

About The Role:

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work.

If you're looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never stands still, then this could be the opportunity for you.


As the Patient Engagement Lead, you'll be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients' needs and priorities, involving patients (where possible) in project and training delivery.

You'll act as a point of contact and respond to patient engagement enquires from staff, external partners and patients.

Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.


You'll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary.

Work collaboratively with senior management to assist in establishing patient reviews of new innovations for business

What you'll be doing:


You will hold GCSE grades C/4 or above in both English and Maths with experience of working as a peer representative in a criminal justice setting (including health, housing, substance use).

You will be required to have face to face engagement with patients as well as group facilitation/note taking when necessary.

Applications are welcome from individuals who have experienced a custodial sentence.

Interested in professional development?


We have a wide range of opportunities for you to develop your skills and your career, which include both internal and external options for development and learning and access to our apprenticeship schemes.


How will we support you?

  • Bespoke induction, including our Introducing Health in Justice training course
  • Competency framework
  • Regional and national career development opportunities
  • Our bespoke Learning Management System to address your learning needs
  • Support from the wider team
You'll receive an annual salary up to £30,660 depending on experience.

It doesn't stop therewe also offer:

  • Company pension scheme
  • 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
  • An extensive range of wellbeing and lifestyle benefits
  • Discounts on shopping and leisure activities
  • Support to grow in your role and continue your professional development
  • Excellent longterm career prospects
  • 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you:

The dedicated team in the Health in Justice division of Practice Plus Group make a real difference across over 45 prisons, young offenders and immigration removal centres.


We're the UK's leading independent provider of NHS services to over 40,000 people in these secure environments, always putting their needs first, regardless of their history.

Practice Plus Group's mission is
Access to Excellence. Our core values are;
- we treat patients and each other as we would like to be treated,
- we act with integrity
- we embrace diversity
- we strive to do things better together
- patients can only access excellence if we commit to living our values in everything we do when we're at work

If you share these values and have transferable skills we want to meet you


Practice Plus Group is committed to creating a diverse and inclusive environment and we are proud to be an equal opportunity employer.



  • Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic, organised and motivated person to join the Upper GI Team. The successful applicant will assist the clinical team in proactively managing rapid diagnostic service, providing holistic care to patients referred with a suspicion of or diagnosed with cancer.Effective communication skills are essential; in...


  • Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic, organised and motivated person to join the Non-Site Specific Team. This a new post within the team; the successful applicant will assist the clinical team in proactively managing rapid diagnostic service, providing holistic care to patients referred with a suspicion of or diagnosed with cancer.Effective...


  • Lancaster, Lancashire, United Kingdom Travel Assist Services Full time

    Duties:Must be available Monday-Friday, for 8 hour shifts, between 6 am and 8pm Taking patients to and from various hospitals, clinics etc. throughout the North West Assisting patients in wheelchairs to and from the vehicle (Training for Wheelchair handling is provided) Assisting patients with mobility difficulties and other difficulties to and from the...


  • Lancaster, Lancashire, United Kingdom Lancaster Medical Practice Full time

    _Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of...

  • Clinical Lead

    2 weeks ago


    Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    An exciting opportunity has arisen for two Band 6 Clinical Leads (60 hours) within the Lancaster, Morecambe & Carnforth Long Term Conditions Teams.In this role, you will assess, plan, implement and evaluate holistic individualised programmes of evidence based care providing specialist treatment and advice to patients, carers/relatives, and the...

  • Clinical Lead

    2 weeks ago


    Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    We are looking to appoint Band 6 Clinical Lead to work within the Community health monitoring team. This is an exciting opportunity to work in a supportive and collaborative team.The Post Holder will be required to work as an integral part of the team. flexible working will be required to meet the needs of the service and patients and will hold 24 hour...

  • Physiotherapy Lead

    2 weeks ago


    Lancaster, Lancashire, United Kingdom Circle Health Group Full time

    Physiotherapist LeadUp to £42,000 FTE plus benefitsThe Lancaster Hospital is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.We have an opportunity for a Physiotherapist Lead to join...

  • Anaesthetic Lead

    2 weeks ago


    Lancaster, Lancashire, United Kingdom Compass Associates Full time

    Anaesthetic Lead - Private HospitalLancasterUp to £42,000 DOE + Enhancements33 Days' Holiday, Private Medical Insurance, Pension Scheme, Free Parking & Bonus AvailableCompass Associates are excited to be working with a respected and leading private hospital, on the search for a Lead Theatre Practitioner - Anaesthetics. With hospitals spread across the UK,...


  • Lancaster, Lancashire, United Kingdom Lancaster University Full time

    Lancaster University Library is seeking to recruit to the vital post of Associate Director: Space, Experience & Innovation. This strategically focussed role will be a member of the Library's Leadership Team and will lead on ensuring an excellent user experience of our physical spaces and the ongoing digital transformation of our libraries collections,...

  • Lead Chaplain

    2 weeks ago


    Lancaster, Lancashire, United Kingdom Lancaster University Full time

    Reference: Lancaster University's vision is to be a leading global university and to deliver the highest quality student experience; its purpose is to advance knowledge, wisdom and understanding. We recognise that spirituality is a consistent dimension of human flourishing and wisdom across our interconnected global world, expressed in different religious...

  • Head Receptionist

    2 weeks ago


    Lancaster, Lancashire, United Kingdom mydentist Lancaster Full time

    Full Job DescriptionJob Purpose:Responsible for leading a team of receptionists who ensure that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.Reports to: Practice ManagerKey accountabilitiesPatients Welcome patients whether it be in...


  • Lancaster, Lancashire, United Kingdom P4 Recruitment Ltd Full time

    Exciting Senior Nurse Position at LancasterJoin a dynamic and specialised addiction service, guiding clients towards a successful transition from dependency to liberation at a 17 bedroom facility nestled in serene rural surroundings.As a **Senior Nurse**, you will provide clinical expertise and leadership to assist patients on their recovery journey through...


  • Lancaster, Lancashire, United Kingdom Appcastenterprise Full time

    As a result of two new opportunities that have arisen, we are recruiting for Sales and Marketing Treatment Co-ordinator in the heart of Lancaster, join our thriving practice which boasts; Friendly and experienced team NHS and private services Easy to access, with onstreet parking and easy to access transport links Your own area to complete patient...


  • Lancaster, Lancashire, United Kingdom P4 Recruitment Ltd Full time

    Sr. Nurse position at Lancaster - Exciting Opportunity at a Specialized Addiction Recovery Service A unique permanent employment opportunity awaits at a dynamic addiction service dedicated to helping clients break free from dependency. Join us in guiding individuals towards a successful transition to a liberated life. In this role, you will be based at a...


  • Lancaster, Lancashire, United Kingdom Adalta Full time

    Simulation Technical Lead - Full TimeOn behalf of our client in the Defence Sector , we are recruiting for a Simulation Engineer Technical Lead. This is an opportunity to work at the forefront of cutting edge research and technology.Minimum required experience:5+ Years experience with Modelling and Simulation usageFundamental Software Engineering...

  • Interior Design Lead

    2 weeks ago


    Lancaster, Lancashire, United Kingdom Hunter Dunning Ltd Full time

    Join an exciting opportunity as an Interior Design Lead position available now in Lancashire with a top-notch architecture practice. This role calls for a visionary leader with a flair for design and a solid background in public sector roles.Take a closer look at the awesome details of this job:Leading a team of 4Managing projects from start to...

  • Clinical Leader

    2 weeks ago


    Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Trust Full time

    An exciting opportunity has arisen for a new band 6 Clinical Leader in Theatres at the Royal Lancaster Infirmary. We are looking for highly motivated, enthusiastic, and dedicated individualswho will develop and lead both the team and the service. We havemonthlyeducation/development halfdays, a dynamic theatre management team and significant investment...


  • Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    An exciting opportunity has arisen to support the North Lancs care home support team.You will join a dedicated multidisciplinary team of nurses, physiotherapists and occupational therapists providing support to residents in nursing homes.To be responsible for providing a comprehensive administrative support service.This involves telephone contact with staff...


  • Lancaster, Lancashire, United Kingdom Adalta Full time

    Simulation Technical Lead - Full TimePlease make an application promptly if you are a good match for this role due to high levels of interest.On behalf of our client in the Defence Sector , we are recruiting for a Simulation Engineer Technical Lead. This is an opportunity to work at the forefront of cutting edge research and technology.Minimum required...


  • Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    This post has received Royal College ApprovalApplication for this substantive post will only be accepted if you are in the process of obtaining your CCT/CSER within six months of interview.We are delighted to be able to offer an opportunity for a highly motivated, ambitious, dynamic individual to join our committed and well integrated multidisciplinary team,...