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Claims Handler
3 months ago
Claims Risk and Controls Consultant (
Job Number:
Claims Risk and Controls Consultant
This team's core aim is to assist AXA XL Global Claims functions by providing support and expertise to all internal and external claims related activity.
The Global Claims Governance and Controls Team forms part of this function, with a purpose to ensure effective governance and oversight of the Global Claims Risk and Control landscape.
One of your key responsibilities as Claims Risk and Controls Consultant, will include ensuring that the overall Claims Internal Control framework remains fit for purpose.
The Internal Control framework is an important pillar of Risk Management, helping management to understand risks faced and reduces operational risks allowing for targeted actions to mitigate risks in line with the risk appetite framework.
It ensures ultimately that key internal controls are implemented, documented, assessed, and monitored in front of material risks with clear management accountabilities.
In addition, you will also be responsible for ensuring the delivery and management of the Claims Handling Principles framework which forms a crucial part of defining the operating standards for which within AXA XL Claims operates.
As necessary you will help to provide training to Claims staff from time to time, to ensure these guidelines are being implemented appropriately.
Other key responsibilities also include working with the second and third line of defence (Risk Management and Internal Audit) to provide oversight and reporting of key operatonal risk events and near misses as well as internal audit findings for the Global Claims area.
Management of the Internal Claims Controls Programme (ICP), ensuring controls are robust and mitigate associated risks, working closely with the business and other control owners to maintain these and ensure their design and operating effectiveness.
- Assist in the oversight of the claims' authority process ensuring transparency and adherence to company, regulatory and AXA Group standards.
- Assist in the management and delivery of the Global Claims Handling Principles ensuring timely input from stakeholders, delivery, and training to Claims staff; ensuring that the principles meet AXA Group and regulatory standards.
- Lead the Claims Quarterly Operational Risk (OPERA) return and process, working closely with the Risk, Validation and Governance team.
- Management, monitoring and reporting to the Claims Leadership Team of Claims Internal Audit related actions and issues, whilst driving timely closure of these.
- Assist in the management of the Global Claims Quarterly reporting process, which provides key stakeholders with a high-level overview of key claims related findings, trends, risks, and themes.
Ensuring the timely production and circulation of the Claims Quarterly dashboard, whilst also faciliating the successful implementation and remediation of findings.
- You will report to the Global Head of Claims Governance and Controls and will work closely with members of the Claims Leadership team, Claims Regional Teams and other key stakeholders, such as AXA Group, AXA XL Risk and Internal Audit.
- Sound commercial judgement and business acumen, with ability to challenge and give opinions
- Ability to self manage, detail oriented with focus on producing high quality deliverables
- Compelling interpersonal and diplomacy/negotiating skills to interface with senior management and multiple stakeholders
- Outstanding data analytical skills, including proficiency in the use of MS Excel/PowerPoint/Power BI
- Additional language skills are a plus
By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
It's about helping one another — and our business — to move forward and succeed.Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
Robust support for Flexible Working Arrangements
Enhanced family friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
In an ever-changing world, AXA XL protects what matters most for our clients and communities. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future.
We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
IntegratingESG:
All companies have a role to play in building a more resilient future. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action :
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs.
AXA XL is an Equal Opportunity Employer.GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG Job Field
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Project & Change Management Schedule
Full-time Job Type
Standard AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.
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