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Overseas Visitors Officer

4 months ago

Bradford, Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

Job summary

You will work as part of the Overseas Visitor Team ensuring contact with patients and Trust colleagues is professional and prompt, in line with set service standards. The post will involve the use of the Trust's electronic patient record system; liaising with clinical colleagues, meeting patients and relatives to discuss eligibility to free NHS care and collaborating with external agencies and GP practices, amongst others.

There will also have the opportunity to support the Healthcare Contracts/Overseas Manager which will provide both operational experience through attendance at meetings, involvement in discussions and report writing as well as experience through more strategic and longer-term projects.

Main duties of the job

The successful candidate will need to possess good communication, time management and organisational skills and must be able to work to tight timescales.

Previous administrative and telephone experience as well as working with the public are desirable. Good working experience with IT systems such as MS Office and a good working knowledge of the NHS would be advantageous.

About us

At Bradford we believe we are all stewards of taxpayer money, and as a One NHS Finance Level 2 accredited finance department, this is especially important to us and we strive to ensure that our work with our hospital colleagues and system partners delivers the very best for our patients.

We will encourage and support you to develop your skills and to give you the opportunity to progress your career. This role will provide you with the opportunity to gain valuable experience of working with staff throughout the hospital, working collaboratively with our system partners and other public sector bodies.

Our People Charter outlines the behaviors we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

We value people We are one team We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Job description

Job responsibilities

The post holder will ensure that Bradford Teaching Hospitals NHS Foundation Trust (the Trust) implements the Department of Health (DH) charging regulations to maximise the income due to it and to safeguard NHS resources for patients who are eligible for NHS treatment.

The post holder will contribute to ensuring the Trust is compliant with legislation and associated performance metrics.

The post holder is responsible for providing an effective customer-focused overseas patient visitor function across all sites of the Trust.

Thepost holder will:

Contribute to the development of effective systems and processes across the Trust.

Provide support to all staff throughout the Trust through training, providing advice and guidance, and liaising with clinical staff to aid decision making.

Interview patients and undertake tasks associated with cost recovery.

Undertake the reporting to external bodies as required by the regulations and Trust policy/procedures.

Identify overseas visitors who attend the Trust to access healthcare and assess their chargeable status via the various trigger mechanisms and discussions with staff throughout the Trust.

Interview potential chargeable patients or the patients representative, taking details to enable further investigation if necessary to establish chargeable status.

Document interviews and communications with patients to ensure that colleagues have complete and precise information regarding the patients chargeable status and circumstances.

Seek the patients pathway of care and prepare an estimate of the cost of treatment to discuss with the patient and treating clinician.

Take payment from the patient prior to treatment and liaise with clinical and admin staff to advise whether or not payment has been made.

Advise and support staff in adhering to the legislation and charging regulations.

Determine which NHS commissioner is responsible for commissioning healthcare services, ensuring that prior approval is sought, raising invoices to the responsible commissioner for devolved patients from Scotland, Wales, and Northern Ireland.

Produce, maintain, and update accurately the patient administration system and data held in connection with potentially chargeable patients, adhering to national and Trust standards of information governance.

Prepare data for submission to external agencies such as but not limited to the DH, Home Office (HO), National Health Service Improvement (NHSI) and Department for Work and Pensions (DWP), Clinical Commissioning Groups (CCGs). Adhere to timescales for monthly/quarterly/annual submissions.

Communicatewith patients or their representative in person, by telephone, e-mail, or letter to obtain evidence of exemption from charges within agreed timescales or obtain payment, negotiating a payment plan, if necessary, as per procedure. Advise the patient or representative of the consequences of non-compliance to the request for documentary evidence or and update clinicians and senior managers where income has not been recovered from the patient.

Recognise fraudulent documents and advise the Overseas Visitor Manager of such. Liaise with the DH and HO to assist in investigations.

Act in an advisory capacity for General Practitioners (GP) regarding queries about specific patients and their eligibility secondary care treatment.

Contribute to review and development of systems, process, and procedures to support Trust adherence to national legislation and policy.

Contribute to the delivery of staff training on a one-to-one or group basis, either in classroom setting or by attendance at departmental meetings.

Deputise in the absence of the Overseas Visitor Manager.

Undertake duties and responsibilities not listed but commensurate with grade.

Supervise junior staff or for example apprentices as required

The post holder will be expected to communicate with staff at all levels throughout the Trust, including managers, clinician and admin staff and develop and maintain good working relationships.

he post holder will be expected to communicate with patients and/or their representative and representatives from the DH, NHSI, HO, GPs, DWP and healthcare providers.

The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

Person Specification

Experience

Essential

Front facing customer environment, taking, recording, processing details Administration and liaison with various internal departments, external agencies to gather and provide information Working to deadlines

Desirable

Training or delivering presentations on a 1:1 or group basis Health provider environment Taking payment, raising invoices

Skills

Essential

Manage and prioritise own workload effectively on a day to day basis to agreed deadlines Excellent planning and organisational skills using a systematic, thorough and logical approach Good IT skills to create and maintain accurate, up to date excel reports, documents and information systems; process and transmit patient data Provide and receive complex, sensitive or contentious information. Good verbal and written communication skills, especially when faced with confrontation or where there are barriers to understanding or acceptance Interviewing, investigative and assessment skills to determine chargeable status of patients Numeracy skills for costing and charging

Desirable

Training delivery, imparting knowledge to staff

Knowledge

Desirable

NHS patient administration process Finance systems Department of Health Overseas Charging Regulations, National Tariff

Qualifications

Essential

GCSE 'A-C' or equivalent NVQ qualification Full range of administrative systems, software programmes

Desirable

Fraudulent Document qualification/training

Other Requirements

Essential

Work at either BRI or SLH hospital sites, flexibility to cover differing shift patterns