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Order Administrator

3 months ago

Belfast, United Kingdom fibrus Full time



JOB TITLE:
Order Administrator



JOB LOCATION:
Belfast



TERMS:
Permanent

THE JOB


As an Order Administrator you will facilitate the smooth process of raising customer orders and monitoring them through to installation.

Sitting within our Service Delivery department you will be responsible for giving an excellent customer experience while ensuring all orders are managed correctly.


WHAT WILL YOU BE DOING?

  • Ensuring that orders are raised accurately and in accordance to exact guidelines
  • Proactively calling customers to confirm and update with details of their orders.
  • Monitoring orders through to install with intervention and action where needed. Keeping comprehensive records.
  • Managing the CRM system effectively, ensuring all relevant customer information is entered onto the system.
  • Accurately recording/logging interaction with customers and updating account information
  • Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators.

WHAT WILL YOU BRING?

  • Experience working with Openreach either directly or indirectly
  • Significant experience in a customer facing role with great communication skills
  • Proficient in MS office tools such as excel
  • Previous experience working with CRM systems would be beneficial
  • The ability to work autonomously and manage your own workload
  • Working knowledge of GDPR and the ability to manage confidential information
  • Previous experience in order administration, customer service, or related field within the telecoms industry is highly desirable
  • Strong organisational skills with excellent attention to detail
  • The ability to identify process improvements to streamline workflows

IS FIBRUS FOR ME?


At Fibrus, we put our people first As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People 'We invest in People' standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best.

Our culture is focused on trust, collaboration, growth, and flexibility.


We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.

We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain

We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose

HOW TO APPLY

Job Types:
Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Employee mentoring programme
  • Enhanced maternity leave
  • Financial planning services
  • Health & wellbeing programme
  • Referral programme
  • Sick pay

Work Location:
In person