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Sales Co-ordinator

3 months ago

Knutsford, Cheshire East, United Kingdom Cottons Hotel & Spa Full time

Job Ref:
THW5644

Branch:
Cottons Hotel Spa

Location:
Cottons Hotel Spa, Knutsford

Salary/Benefits:
Competitive salary with great benefits

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Cover required: 8am - 7pm Mon - Thurs, 8am - 5.30pm Fri Sat (up to 2 a month). 5 days out of 7

Hours per week:40

Posted date:01/06/2023

Closing date:05/07/2023


If you're a Sales Co-ordinator or have experience of event planning and are looking for a customer focussed, detail orientated role this position could be for you.


Your day to day;

  • Respond to all enquiries, requests and bookings, via the telephone or face to face, efficiently and with high standards of warm and friendly hospitality and in line with the hotel product plan.
  • Obtain bookings from initial enquiry and see through to completion
  • Become fully knowledgeable of the hotel's bedrooms, conference and meetings, product and rates and utilise this in every transaction
  • Be knowledgeable with regards to location and facilities offered at all other Thwaites' properties.
  • Recognise and acknowledge regular bookers and guests.
  • Understand and have knowledge of all facilities and services offered by the hotel and utilise this to cross sell products to enhance the guest experience
  • Provide effective administration for all bookings and to communicate these effectively to all departments within the Hotel.
  • Working as part of a team to achieve the hotel KPI's
  • Your working weeks can sometimes vary and will include an occasional Saturday to meet the needs of our guests and clients

Who are we looking for?


We are seeking someone who is passionate about Sales and the guest experience to join our fantastic Conference and Events sales team.


As an experienced Sales Co-Ordinator you will be pro-active and efficient with supporting the Sales Office Manager with all bedroom reservations and conference and events bookings.

It would be ideal if you have previous experience in handling Spa Treatment and package bookings, but full training can be given.

We use Opera Sales Catering to manage our bookings, knowledge of this would be advantageous but training can be provided.


If you have a flair for organisation, natural sales ability with great communication skills and can turn ideas into reality then this varied and exciting role could be the role for you.


In return, we are offering a rewarding role with scope for career progression along with;

  • A competitive salary, negotiable dependent on experience
  • Wagestream the ability to access up to 40% of your wages as you earn them each week
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan with access to high street discounts
  • Generous employee discounts on food, beverage and accommodation in our beautiful properties across the country
  • Life assurance and pensions scheme
  • Bespoke training programmes accessible to all
  • An engaging supportive work environment


Cottons Hotel Spa is a busy four-star property in Knutsford, Cheshire, with 138 guest rooms, 14 meeting rooms, restaurant, bar and spa.

It is a popular choice with business and leisure guests and staff pride themselves on providing a quality experience to everyone who comes through the doors.

Situated close to the M6 and M56, this luxury four-star property is great for experiencing Manchester, Chester, Liverpool and the wider North-West.

It is part of The House of Daniel Thwaites, a unique collective of Inns, Hotels Spas offering warm hospitality and high quality service in a welcoming environment.

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations