E-commerce Customer Service Representative

1 week ago


Remote, United Kingdom Carl Friedrik Full time

Summary
Carl Friedrik is a product design company challenging traditional luxury. We design and sell premium accessories and travel goods.


We empower modern professionals in their day-to-day lives with our unique blend of intelligent design, fine craftsmanship and long-lasting quality.


About the role
We are looking for a motivated and talented individual to join our team as Customer Service Representative. Someone who is passionate about customer experience and driving improvements is a must.

This will be a fast-paced and intensive role as you will work closely with the E-Commerce Customer Service Manager, helping to solve customer queries and improve customer support KPIs.


Responsibilities:

  • To be the face of Carl Friedrik for the customer, staying up to date with all new projects and developing a strong understanding of our brand and products
  • Display initiative and an ability for problem solving
  • Action customer requests across a variety of ecommerce tech platforms and software
  • Liaise with our warehouse to help track shipments for customers and adjust orders accordingly
  • Liaise with our Global Payment System to help monitor customers payments/refunds, and returns
  • Building strong rapports with customers, going above and beyond to help solve their queries
Working days - Flexibility within the week; however, weekends are mandatory.

We are looking for someone that's:


  • Passionate: You're passionate about your role, your team, and serving our customers.
-
Proactive: You act without being told what to do and have the ability to self-handedly push a new project to the finish line.
-
Strong communicator: Both within the team and externally (excellent written/verbal skills).
-
Creative: You express creativity in your approach to problem solving. You always ask if there's a better way to do something.
-
Problem solver:You are able to come up with creative and logical solutions to problems and action them with no assistance.

Experience

  • Experience in a customer service or customerfacing role.
  • Technical understanding of order management softwares and ecommerce platforms.
  • Native level English.

More about Carl Friedrik
We are challenging the outdated practises that characterise the luxury industry.

By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.

Intelligent design is a crucial part of our ethos.

Everyday accessories should be functional and a joy to use — so form always follows function in our creative process.

Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen.

The result:
products that last a lifetime.

Carl Friedrik in the media

  • New York Times: "Best refined briefcase for daily use: Carl Friedrik"
  • Forbes: "The new king in the leather goods space"
  • Featured in HBO's Emmy awardwinning drama, _Succession_.

Benefits

  • Competitive salary
  • Contributory pension scheme
  • Annual company trip + frequent team social events
  • Flexible location, even remote
  • Premium coworking spaces in London and Barcelona
  • Join a fastgrowing, agile and international team, passionate about innovation and making a difference


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