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Contract Support Officer
3 months ago
Based : Bradford office (BD11 1DR), London Office (EC1V 2PR) with hybrid working
Hours : Full time, 35 hours per week (Monday to Friday)
About Us
People come to work for Habinteg because they believe in what matters to us. As a Housing association that specialises in providing accessible and adaptable homes, inclusion drives all that we do. One in four people in this country is disabled and Habinteg provides and champions homes and neighbourhoods that everyone can share and enjoy. We have over 3200 homes across the country from Tyneside to Cornwall. We are a sector leader in promoting inclusive housing design and our in-house expert team, Centre for Accessible Environments (CAE) provides expert inclusion and accessibility training and consultancy to the housing industry and beyond.
About the Role
To provide support to the Assets Maintenance Team in the provision of a high quality, customer focused repairs and maintenance service to Habinteg's customers. To assist in the provision of effective monitoring and reporting on the performance of contractors in relation to delivery and customer satisfaction.
Providing project support during planning, programming, and delivery of proposed and ongoing projects. Leading in the provision of a high quality customer and stakeholder interface for projects.
- To support to the Property Delivery Manager in the administration of maintenance contracts including attending meetings and taking of minutes.
- To monitor and report on repairs and voids performance against Key Performance Indicators and the team's delivery targets.
- To monitor complaints within the team and provide administration support.
- To produce and distribute detailed, monthly, and quarterly reports to evidence repair performance, for contractor performance meetings.
About You
You are a detail-oriented professional with a strong commitment to delivering high quality, customer focused service. Your excellent organisational and administrative skills enable you to effectively manage and support multiple projects simultaneously. You are adept at monitoring performance metrics and producing detailed reports that drive improvements in service delivery.
The post holder will possess excellent IT skills and be competent in the use of Microsoft office, particularly Outlook and Word, together with a positive attitude and an excellent work ethic. You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.
Interview date: Week Commencing 10 June 2024
We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles.We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at if you would like to chat to us or discuss reasonable adjustments for your application or interview process.
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