Patient Services Advisor

1 week ago


East Grinstead, West Sussex, United Kingdom Ambitious Resources Ltd Full time
**Patient Services Advisor
East Grinstead
Up to £23,600 plus benefits**
About the role:
  • To represent the company and its services in a knowledgeable, polite, and efficient way.
  • Generate private patient business through building strong relationships with internal and external customers, giving timely and accurate advice when requested and providing feedback to the organisation on changing customer requirements.
  • Monitor activity generated and report on it.
  • Answering calls in a professional manner; giving information and costs of procedures where appropriate and taking patient details.
  • Making outpatient appointments.
  • Keeping the 'Client Relationship Management' system updated.
  • Produce accurate statistical reports including revenue generated, number of appointments and enquiries.
  • Liaison with patients, consultants, consultant secretaries and staff.
  • Maintaining good communication links with other departments such as the finance office, the ward and theatre.
  • To keep an uptodate diary and liaise regularly with outpatients.
  • Assisting with events preparation and patient forums and attend when necessary following up any attendees.
  • Follow up on appointments made by the Private Patient Services Team.
  • Assist with marketing and communication initiatives to promote the service of the hospitals throughout the local community (GPs, Care Houses, etc.).

About you:

  • Excellent communication and IT skills
  • Flexible approach
  • Presentable
  • Confident
  • Well organised
  • NHS or medical background preferred, but not essential


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