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Senior Financial Inclusion Officer
3 months ago
Our mission is to enable the maximum number of people to access and live sustainably in good value, affordable housing.
This is an exciting opportunity for a Senior Financial Inclusion Officer to join our Income Services team, to be part of the delivery of in-depth specialist advice to customers on welfare benefits and appeals and play an integral part in our arrears recovery policy.
You will deliver a high quality and comprehensive service to customers identified as being at risk of debt or financial exclusion.
Your main responsibilities will include:
- Assisting customers with specialist advice and support in relation to Welfare Benefits, mandatory reconsideration and appeals, and attend hearings with customers where required
- Managing complex cases which require a high level of welfare benefit expertise and knowledge
- Liaising proactively with customers, offering individualised customer focused support and guidance on all aspects of financial inclusion, including budgeting, energy and debt, signposting to partner agencies where appropriate
- Advising customers on maximising income and promoting financial capability and independence to empower them to sustain their tenancy
- Leading on new initiatives and interventions to improve the financial inclusion services delivered to customers and assist with designing and delivering internal training and briefing sessions
- Have a passion for people and be committed to providing a proactive service to customers
- Be a strong communicator who is able to liaise effectively at all levels
- Have experience of working with vulnerable members of the public experiencing financial difficulties
- Have indepth knowledge of welfare benefits and welfare reform
- Have a flexible and innovative approach and be keen to generate new ideas to improve services
In return
As well as a competitive salary we can offer you:
- Agile working environment
- 30 days annual leave
- DC pension schemes
- Cycle to Work Scheme
- Health cash plan
The closing date for this role is noon on Monday 3rd April 2023
**Interviews will take place on: Thursday 13th April 2023
