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Customer Relations Administrator
3 months ago
About us
We're Abri, a housing association based in the south of England. One of the largest in fact, we've got 35,000 homes and 1,500 colleagues. If all our 80,000 residents lived in the same place, we'd have a town roughly the size of Guildford.
We're a passionate bunch and, we think we can make a real difference to issues such as homelessness, poverty, inequality and a lack of affordable housing.
We don't think that's right, we want to give people the chance to dream big and be who they want to be.
Homes are at the heart of everybody's lives. We exist to help make good homes, and good lives a reality for everyone.About you
We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team.
Our colleagues embrace these every day.
Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from youYour new role
Our Customer Relations team are at the heart with customers, finding out what's good and what's not, turning around a bad experience, celebrating the good ones and learning from everything.
You will be part of our Customer Relations Administration Team supporting our Complaint officers and wider business to deliver the best solutions for our customers.
We're looking for someone with experience in administration support, isn't afraid to talk with customers about anything that bothers them, wants to work with likeminded people and enjoys putting the smile back for someone.
If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you
What you can expect from us
We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.
Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.
You'll receive 28 days of annual leave a year (pro-rata for our part time colleagues) with Bank Holidays on top as well as being entitled to our generous pension scheme.
We'll work with you to help you reach your goals through personal development plans and our in-house People Development team.
Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work.
Be yourself
Abri is committed to promoting an inclusive culture.
We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company.
Everyone is different, everyone is unique.To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods.
We're not looking to add to our preferred supplier list right now but if you'd like to be considered at a future date please don't hesitate to register on our procurement portal.
