![Whale Tankers Limited](https://media.trabajo.org/img/noimg.jpg)
Service Coordinator
7 days ago
Full Time Monday – Thursday 08:30am – 17:00pm and Friday 08:30am – 16:30pm
Come and join our Whale Family
We are looking for a Service Coordinator to join our team, you would be the first point of contact for all customer inbound enquiries, coordinate with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI's.
If this sounds like you, keep on reading
As a Service Coordinator, some of your key duties and responsibilities include:
Be the first point of contact for enquiries, queries and disputes via phone and email
Populate and maintain effective planner to ensure works are completed on time
Proactively manage all "units down" to ensure they are returned to service in line with expectation
Speak with engineers daily via phone
Ensure all customer concerns are logged using appropriate process
Ensure engineers work sheets are processed and sent to customer with invoice as required
Manage purchase order numbers to ensure suppliers and customer invoices are paid
Manage customer portals and ensure they are up to date and compliant
Source parts when required for service repairs and preventative maintenance jobs
Review and raise credits when required within authorisation limits
To produce contract specific reports and participate in review meetings where required to analyse current service measures and performance
What we are looking for;
Ensure business values and processes are adhered to
Ensure you comply with all required Safety, Health, Environmental and Quality processes
Good communication skills and the ability to work on your own initiative
Computer Literate including all MS Office Applications
Strong organisational, process and project management skills Previous experience of a customer service role advantageous
Excellent written and oral communication skills
Excellent telephone manner and technique
Able to work both in a team or individually
Good telephone manner and ability to handle calls from customers at all levels
Ability to complete high volume of work activity
What we can offer you:
Competitive company pension scheme
Life cover of 4 times your salary from day 1 of employment
Private medical insurance (BUPA)
Opportunity to join share ownership scheme
We reserve the right to close this vacancy early if it is deemed that we have received enough suitable applications. On this basis, we would encourage you to apply as early as possible.
The CompanyWhale Tankers care about quality across all aspects of our business, it is a word that characterises the company. Our Ravenshaw site, located in Solihull, has been the home of Whale Tankers. The site set in more than 40 acres of land, is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw, with all the key processes carried out in-house.
All aspects of the manufacturing process, from technical specification to quality control, all takes place on site.Our "in-house" product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working life.Whale customer promise is one "reliability, service and value for life", It takes a combination of significant resources and unique culture to deliver that promise – something that Whale Tankers has been delivering over the last five decades.
The Benefits
Health
Holiday
Pension
Bonus
The Values
- Teamwork
Our best work is born out of working collaboratively as a team in order to achieve our goals. We build better when we work together.
Producing a diverse product range, engineered to meet specific customer requirements. We will remain focused on developing our products, processes and people, through partnerships and investments, ensuring that we remain at the forefront of our industry.
- Long Service
The major factor in Whale's success has been the motivation, skill and loyalty of all employees, who on average have been with Whale for 8 and a half years.
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