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Capital Services Coordinator

3 months ago

Solihull, Solihull, United Kingdom Digby Morgan Full time
summary
- _ solihull, west midlands_
- _ £11.50 per hour_
- _ temporary_- specialism
- customer services- sub specialism
- customer service- reference number

  • KM078 job details
Are you experienced front and back office admin? Are you someone who enjoys working with customers?

If yes, we do have an exciting opportunity for you.


Our client is a manufacturer of many popular products in the therapeutic areas of cardiovascular, diabetes, diagnostics, neuromodulation, nutrition and pharmaceuticals.


Job Title:
Capital Services Coordinator

Pay Rate:
£11.50 per hour

Location:
Solihull, UK

Shift Timings: 9am-5pm

Working Days:
Monday-Friday

Work Model:
Onsite

PURPOSE OF THE JOB
Responsible for the front and back-office administrative and logístical support for the Capital Equipment Service Team.

The team is responsible for installation, upgrading, repair, and preventive maintenance of all capital equipment part of our product portfolio in compliance with our Business code of conduct, Regulatory and Quality policies and procedures.

ROLES & RESPONSIBILITIES

  • Become the Frontoffice contact person for Capital Equipment, handling incoming requests by phone, mail, and messaging for external and internal customers.
  • Perform administrative and incidental administrative functions such as preparing correspondence, answering telephones, maintaining electronic files and supplies, keeping appointment calendar, compiling and preparing regular and special reports, and other tasks as necessary.
  • Manage order processing for all servicing related activities.
  • Assist in planning the EMEA Capital Equipment team members for optimal scheduling of field interventions.
  • For nonplanned cases (Breakfix):
  • Assign Work Orders and schedule dispatch of Field Service personnel.
  • Manage breakfix parts orders and followup on delivery.
  • Manage Returns.

For Planned Cases:

  • Review/List capital IBase Contract requirements for Preventative Maintenance.
  • Proactively schedule Preventative Maintenance interventions.
  • Create Cases and Work Orders.
  • Assign Work Orders and schedule dispatch of Field Service personnel.
  • Manage installation parts and followon delivery.
  • Coordinate installation dates.
Assist in administrative follow-up and documenting field service interventions per QA system requirements.

  • Invoicing all types of Capital Equipment orders including service contracts.
  • Understand, update, and maintain the install base including device location.
  • Archive service records from Field Service personnel.
  • Upload and archive service records from 3rd party service providers.

Assist in Capital Equipment customer service tasks:

  • Creating loan agreements, service contracts.
  • Followup with acceptance agreements, monthly reporting to finance and sales.
  • Management of the evaluation systems.
  • Facilitate general interdepartmental communications and interfacing, mainly with the Global Capital Service team.
  • Provide support for In-House training courses and congresses.
  • May provide training and orientation to new staff.
  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
  • Comply with all company policies, operating procedures, processes, and task assignments.
  • Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
  • Perform other related duties and responsibilities, on occasion, as assigned.
  • Complete special assignments and projects as required.

Responsibilities for all functions:

  • This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.
  • When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if
EDUCATION & COMPETENCIES

  • A bachelor's degree in Business Administration or equivalent by experience is desired.
  • In addition, a minimum of four plus years of progressively more responsible business administrative experience is required.
  • Knowledge and experience of Field Service Scheduling/Planning using any kind of scheduling platform is desirable.
  • Demonstrated verbal and written interpersonal, communication & organizational skills with the ability to effectively communicate at multiple levels in the organization.
  • Ability to communicate professionally with Sales and customer teams.
  • Some analytical ability, originality, and/or ingenuity required.
  • Strong organizational and followup skills, as well as attention to detail.
  • Experience working in a broader enterprise/crossdivision business unit model preferred.
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • English is a must, Arabic a