Inbound Call Centre Customer Service Advisor
1 week ago
Inbound Call Centre Customer Service Advisor
£23,795.20 per annum | £11.44 per hour
Ownership of a car is essential due to the location.
What's In Store for You?
- Competitive Salary: £23,795.20 per annum
- Location: Hams Hall, Office Based
- Fulltime: 40 hours per week (rotational shifts between 7:00 am 6:00 pm, Monday to Friday)
Perks That Will Make You Smile
- No weekend work unless volunteered.
- Latest finish at 6 pm, no late evening shifts.
- Overtime Opportunities: Available at 1.5x basic rate.
- 30 days annual leave.
- Access to internal career portals with thousands of global vacancies for career advancement.
- Access to a vast to certified training materials.
- Work events within and outside of work, funded by the company.
- High street and online discounts.
- Support network covering financial, mental, and physical wellbeing.
- Company Sick Pay.
- Length of Service Awards.
The Role
- Managing and resolving customer queries professionally
- Processing customer orders promptly and accurately
- Making outbound calls to verify and update customer information
- Collaborating effectively with internal departments to address customer needs
Requirements:
- Prior experience in customer service (retail, hospitality or officebased)
- Ownership of a car due to the location
- Excellent telephone etiquette and communication skills
- Proficiency in keyboard operations with high accuracy
- Capability to work both independently and as part of a team
Job Ref:
EN410
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