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Sales Appointment Advisor

3 months ago

Birmingham, Birmingham, United Kingdom LTK Consultants Full time

We have a new opportunity available for a
Sales Appointment Advisor to join our team in
Birmingham on a
full-time, permanent basis.

In return you will earn a competitive salary of
£23,000 per annum.

LTK Consultants Ltd is a leading Automotive Consultancy company specialising in multiple digital online platforms within industry leading manufacturers. As an outsourced business, high standards of delivery is imperative in order to keep our clients and customers satisfied. We represent well known quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat.

Their dedicated Contact Centre team process c100,000 inbound and outbound enquiries per month through their Sales and Aftersales channels.

Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenance appointments for the respective dealers.


The advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules.

This position is a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:

  • Conversion
  • Quality
  • Efficiency

You will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment.


Skills you'll need as our Sales Appointment Advisor:

  • Ability to work in a High Paced Environment
  • Using the training provided navigate through our bespoke systems
  • Attention to Detail
  • Good Communication and Listening Skills
  • High Energy
  • Professional & Friendly approach
  • Fluent in Spoken and Written English
  • Create and drive positive customer advocacy by 'going the extra mile' wherever possible

Benefits you'll receive as our Sales Appointment Advisor:

  • Full Induction & Comprehensive Training
  • 30 days holidays including Bank Holidays
  • Additional days holiday for your birthday
  • Contributory Pension Scheme
  • Health Cash Plan
  • Rewards Cash Plan
  • Length of Service Awards
  • Active Career Progression
  • Incentives (love2shop, vouchers, lunches bought etc)
  • Free onsite parking

If this sounds like you and you would like to join us as a
Sales Appointment Advisor, please
click
'Apply' now.

We'd love to hear from you