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Housing Options Customer Service Officer
3 months ago
A fantastic opportunity has emerged for a Customer Service Officer to join the housing options department at one of Adecco's leading public sector clients, in an on-going temporary assignment for their Contact Centre team.
- Excellent communicators who will give clear and concise advice to customers
- Good listeners who will be empathetic when helping customers facing challenging personal circumstances
- People with good attitude and are willing to learn
- Quick learners who will be motivated and think innovatively to find solutions for their customers' housing problems
- Able to work effectively in a team and independently
- Good IT skills
- Flexible and able to adapt quickly to the changing needs of our service
- Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge
- Excellent oral and written communication skills and the ability to effectively engage with a diverse range of audiences, including managers, landlords, solicitors and vulnerable customers, in a courteous and professional manner and at times in stressful situations
- Ability to prioritise well within a challenging workload, particularly to ensure the most urgent matters are dealt with appropriately
- Ability to liaise effectively with other agencies and voluntary groups
- Ability to resolve difficult and confrontational situations
- Ability to capture and maintain highly accurate information ensuring it is completed in a timely manner within target timescales and to maintain accurate information on databases
Only applicants who feel they meet the above criteria, are comfortable working from our client's North London Colindale office twice a week and can start on short notice (1-2 weeks' notice maximum) need apply.
