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Service Desk Analyst

4 months ago

Blackburn, West Lothian, United Kingdom Chassam Recruitment Limited. Full time £23,000

Service Desk Analyst - £23,000

1 st line, 2 nd Line, Service Desk

Are you a Service Desk Analyst looking for a new challenge. If so, look no further

I currently have an exceptionally exciting position where you will be working as part of a team providing 1 st /2 nd line IT Service Desk Support.

My client is looking for a 1 st /2 nd line Service Desk Engineer with experience in

  • Active Directory
  • Exchange
  • Office 365
  • Remote Access Support Tools
  • Microsoft (Office/Windows)
  • Networking Principles

You will be responding to both telephone calls and emails as well as solving problems ranging from simple password resets to more complex issues requiring remote access. You will need to be able to document the interaction with customers from the first contact to the resolution. Other duties will include installing and updating software and implementing file backups.

There are shift patterns that work on a 24/7 rota for this position.

This is a position not to be missed. Please send your CV ASAP. You must hold a Full UK Driving License to apply.

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