![Evergen Solar](https://media.trabajo.org/img/noimg.jpg)
Booking Coordinator
7 days ago
What we doFeel Good energy
Evergen have been pushing the agenda for solar and battery systems as a way to reduce energy costs for years.
Our speciality is the installation of highly effective solar panel and battery systems tailored to our customers property and energy usage.
Evergen are the proud winners of several industry awards.We have accreditations from major industry bodies and go above and beyond by adhering to additional voluntary standards to maximise our customers peace of mind.
We are constantly striving to be the best and as one of the UK's largest providers of Solar PV Installations, Evergen Solar are looking for dedicated people to support our growth and fit into our busy & efficient team.
About the Role.
As we continue to develop our lead generation department we have another fantastic opportunity based at our Maidenhead Office.
As part of our busy lead generation department you will be spending the majority of your time on the phones and need to be able to easily build rapport with customers.
Strong telephony skills, an acute attention to detail and the ability to overcome objections will be key to this role.
Your role will be responsible for confirming pre booked appointments, ensuring all the data is accurate, our industry compliance is adhered to, managing queries and qualifying customer ensuring their home is suitable for a solar installation.
This is an excellent opportunity to develop your knowledge and understanding of the Renewable energy industry, build a career with a Sunday Times Fast Track 100 business and develop your skills in a dynamic and fast paced business.
What you will be doing?
- Speaking to customers on the phone for the majority of the day
- Responsible for confirming all booked appointments by calling customers the day before
- Ensuring all details for bookings are confirmed correctly and the customer doubts can be answered
- Accurate input of bookings data into scheduling calendar
- Rescheduling appointments that cannot go ahead
- Managing the diary
- Working to agreed KPI's and targets
To succeed in this role you will:
- Experience of working within a busy, and fast paced office or sales background on the telephone.
- Works effectively under pressure maintaining exceptional levels of attention to detail
- Ability to adapt to changing situations with confidence and professionalism
- Able to be resilient
- An excellent communicator, internally and externally at all levels
- Well organised and capable of managing your time and prioritising a busy workload
- Able to work within tight guidelines and conform to SLA's
- Competent user of Microsoft Office (inc. SharePoint, Outlook, Word and Excel) Experience of packages such as Trello, or Zendesk would be advantageous.
Benefits:
- 28 days Annual Leave rising to 33 days based on length of service (inc Bank Holidays )
- Perkbox Rewards & Benefits Programme
- Employee benefits should go beyond a free drink or fruit bowl. Access a range of deals and discounts at the biggest brands. Get the physical and mental wellbeing support you need. The Perkbox platform helps you be your best self, with a variety of tools, discounts and content.
- My Health assured Confidential Employee Assistance Programme providing you and your family 24/7, 365 access to counsellors and advisors to help you with any issues you my need support with
- Cycle to work Scheme commute to work with pedal power
Office Based Only:
Mon-Fri, occasional weekend work by agreement.
Salary:
£23,920.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Maidenhead: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
Reference ID:
Booking
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