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Senior Manager- Business Transformation

3 months ago

London, Greater London, United Kingdom FinCh Full time

Job Title: Interim Change Manager - ServiceNow

Company: Join our client's team as an Interim Change Manager for a 6-month engagement. Your main focus will be introducing ServiceNow to the business, alongside other systems like Salesforce and NetSuite.

  • Lead transformation across key processes including Lead to Order, Project to Value, Order to Cash, and Request to Resolve.
  • Manage Contract and Case management within ServiceNow.

As the Change Manager, you should have top-notch stakeholder management, communication, and organizational skills. Experience in successful technology implementation and leading business change in complex environments is a must.

You'll collaborate with the ServiceNow Project Manager and Programme Change Lead to drive operational changes adoption throughout the organization. This involves working on a senior leadership plan, implementing a training program for employees, and assessing business readiness.Moreover, here are additional requirements:

  • Design and implement training programs in collaboration with ServiceNow.
  • Conduct training needs analysis and develop training strategy, plan, and materials.
  • Assess business readiness for change implementation.
  • Preferred experience in implementation.
  • Knowledge of change management methodologies, tools, and techniques.
  • Proven track record of leading and implementing successful change initiatives in large-scale transformation programs.