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Customer Service Advisor
3 months ago
Customer Service Advisor Skips & Bulkers - Wallsend
37.5 Hours Per Week
Monday to Friday and alternative weeks.
National Minimum Wage
Changing the way people think about waste.
At Biffa, we love working with waste.
Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions.
It's a view that's shared by our 10,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.
And it's why we're the UK's No. 1 choice for business waste management.Key Responsibilities:
- Manage queries and complaints efficiently and promptly
- Meet service level agreements on productivity
- Provide customers with a professional, convenient and courteous service
Requirements:
- Call centre experience advantageous
- Excellent communication skills and a confident, patient phone manner
- Strong attention to detail and standard of accuracy
- Self motivated with the ability to work at pace
- Proactive with a positive attitude to supporting colleagues
- Reliable, punctual and robust to work under pressure
Benefits:
- National minimum wage
- Ongoing career development, training and coaching because if you don't grow, we don't grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
Dedicated to diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results.
