Service Desk Administrator

2 weeks ago


Fermanagh, United Kingdom McElwaine Security Services Ltd Full time

Overview of role


As administrator you will be responsible for the day-to-day activities required to assist the Service Desk, providing phone support to customers and engineers, ensuring the database and customer portals are updated.


Reporting to:

Support Manager

Hours:

16 Hours minimum per week

Duties Include:

  • Ensure clients callouts/faults are actioned in a timely manner
  • Monitor and take action from activations reports, follow up with PSNI/Garda where relevant
  • Book service appointments with clients
  • Allocate jobs to engineers
  • Monitor engineers completed PDA timesheet and reports
  • Log enquiries on database for additional works
  • Provide details to Procurement for any equipment required
  • Liaise with PSNI/Garda regarding alarm activations
  • Maintain client database
  • Deliver a high level of customer service at all times
  • This list is not exhaustive

SKILLS SET:

  • IT skills, minimum Microsoft Packages
  • Customer Care
  • Ability to work in a team environment
  • Organisational Skills
  • Multitasking Skills

Benefits:

  • Learning & Development Support
  • Company Events
  • Company Pension

Salary:
From £11.50 per hour

Expected hours:
No less than 39 per week

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Work Location:
In person

Reference ID: 10033

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