Service Desk Administrator
2 weeks ago
Overview of role
As administrator you will be responsible for the day-to-day activities required to assist the Service Desk, providing phone support to customers and engineers, ensuring the database and customer portals are updated.
Reporting to:
Support Manager
Hours:
16 Hours minimum per week
Duties Include:
- Ensure clients callouts/faults are actioned in a timely manner
- Monitor and take action from activations reports, follow up with PSNI/Garda where relevant
- Book service appointments with clients
- Allocate jobs to engineers
- Monitor engineers completed PDA timesheet and reports
- Log enquiries on database for additional works
- Provide details to Procurement for any equipment required
- Liaise with PSNI/Garda regarding alarm activations
- Maintain client database
- Deliver a high level of customer service at all times
- This list is not exhaustive
SKILLS SET:
- IT skills, minimum Microsoft Packages
- Customer Care
- Ability to work in a team environment
- Organisational Skills
- Multitasking Skills
Benefits:
- Learning & Development Support
- Company Events
- Company Pension
Salary:
From £11.50 per hour
Expected hours:
No less than 39 per week
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location:
In person
Reference ID: 10033
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