Customer Care Co-ordinator

1 week ago


Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full time
Customer Care Co-ordinator
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers needs. With your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, well encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things.

We are recruiting for a Customer Care Co-ordinator to be based in ourWesternRegion, based inTewkesbury. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the skys the limit.

MAIN DUTIES

  • Dealing with incoming calls, post and emails relating to Customer Care.
  • Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
  • Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
  • Checking and ensuring work has been carried out to the purchasers satisfaction.
  • Updating and maintaining records using Sitestream.
  • Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
  • Categorising works successfully, ensuring management of costs are minimised.
  • Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
  • Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
  • Attending meetings that may be necessary in the performance of your duties.
  • Complying with and upholding company policies and procedures.
  • Undertaking any additional tasks as may reasonably be required from time to time.
  • Ensuring all Health and Safety aspects associated with Covid-19.

ESSENTIAL SKILLS / ATTRIBUTES

  • Customer service experience within an office environment.
  • Experience in the use of CRM software
  • Educated to GCSE Standard (or equivalent) including English and Maths.
  • Good verbal and written communication skills.
  • Ability to multi-task with good time management.

COMPANY BENEFITS

  • Scottish Widows Pension Scheme
  • 33 days holiday entitlement (including bank holidays)
  • Group Staff Discount at Triumph Motorcycles ltd.
  • Competitive discount on our homes (dependent upon the property and location)

So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.

JBRP1_UKTJ



  • Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full time

    Customer Care Co-ordinatorRegister on this job board and complete the online application form thoroughly for your application to be reviewed.Customer satisfaction is fundamental to the success of our family-owned business.As a Customer Care Co-ordinator, you will be the key contact person in the team to guarantee everything meets our buyers' expectations.


  • Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full time

    Customer Care Co-ordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team...


  • Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full time

    Job DescriptionCustomer Care Co-ordinatorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in...


  • Tewkesbury, Gloucestershire, United Kingdom Netomnia Full time

    Wayleave Co-OrdinatorReporting to: Director of Business DevelopmentSalary: £24kFull time (Monday to Friday, 37.5 hours a week)Remote***About us: Netomnia is a team of experts on a mission to bring a reliable, highspeed fibre network straight to your door. Founded in 2019, we're investing in building a new FTTP Internet infrastructure throughout the UK....


  • Tewkesbury, Gloucestershire, United Kingdom Re Resource Group Full time

    Customer Service CoordinatorLocation GloucesterPermanent, Full Time £22,000 Monday to Thursday 8am to 4.30pm, finish early on a Friday**This role is perfect for someone who is passionate about customer service as you will be dedicated to working with their customers.The Person:For this role, our client is looking for someone who has a passion for customer...


  • Tewkesbury, Gloucestershire, United Kingdom Mitie Full time

    Job objectives and responsibilitiesWe are looking for a responsible Project Coordinator to administer and organise a range of projects, from simple activities to more complex scheduling plans, reporting to the Project Manager.As a Project Coordinator your responsibilities would include working closely with our Project Managers to prepare comprehensive action...


  • Tewkesbury, Gloucestershire, United Kingdom QPR Solutions Recruitment Full time

    We are recruiting on behalf of our prestigious client based in Tewkesbury.The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned maintenance and Ad Hoc installation work for the DWP project.Responsibilities: Schedule engineers to callouts Process callout...

  • Care Assistant

    1 week ago


    Tewkesbury, Gloucestershire, United Kingdom Caremark - Home Care in Cheltenham & Tewkesbury Full time

    We are looking for compassionate and dedicated individuals to join our team as Care Assistants. As a Care Assistant, you will play a crucial role in providing high-quality care and support to our customers. This is a rewarding opportunity to make a difference in the lives of others and contribute to their well-being and quality of life." I have never worked...


  • Tewkesbury, Gloucestershire, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Job summary Are you looking for a new challenge or ready to move your career to the Community setting? Are you passionate about providing excellent care to older people? If so we have an exciting opportunity for a forward-thinking Occupational Therapist at Avon House to work with our service users in Later Life. This Community Mental Health Team covers a...


  • Tewkesbury, Gloucestershire, United Kingdom Compass Group UK Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a...


  • Tewkesbury, Gloucestershire, United Kingdom Re Resource Group Full time

    Are you looking for a role within a new industry? Are you from a Hospitality, Care, Retail, Customer Service or Administration background and have excellent communication, problem solving and people person skills? If so, this could be the perfect position for you. Office based in Tewklesbury working Monday - Friday 08:00am - 17:00pm, with a starting salary...

  • Machine Operator

    2 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom 24.7 Recruitment Full time

    Job Overview**:DATE POSTED14/03/2024LOCATIONTEWKESBURY, GLOUCESTERSHIREJOB TITLEMACHINE OPERATORDue to expansion, Cotteswold Dairy - a family business with 85 years' history - are looking for an enthusiastic and reliable individual to join us as a Machine Operator in our central production site based in Tewkesbury.We process locally sourced milk, which is...


  • Tewkesbury, Gloucestershire, United Kingdom Mythe Medical Practice Full time

    Job summary We are looking for a dynamic and enthusiastic person to join our practice administration team. You will be first point of contact at the practice so need to have a patient and empathetic nature. The role mainly involves patient contact either telephone or face to face at the reception desk but you will also be required to deal with online...


  • Tewkesbury, Gloucestershire, United Kingdom Health Case Management Limited Full time

    We are currently seeking an experienced Group Purchase Ledger Manager to join our team. The ideal candidate will possess a robust background in accounting, meticulous attention to detail, and the ability to work independently as well as manage a team. As Group Purchase Ledger Manager, your primary responsibility will involve efficiently handling a...


  • Tewkesbury, Gloucestershire, United Kingdom Acorns Children's Hospice Trust Full time

    Volunteer with us - New Volunteer Oppportunity in Acorns Children's Hospice Superstore - opening in TewkesburyAt Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, so most of the care that we provide is funded through fundraising and through our shops.To help us to continue to provide the...


  • Tewkesbury, Gloucestershire, United Kingdom Platform Housing Group Full time

    Are you an experienced Multi Skill Trades Carpenter who is great at fitting Kitchens?Platform Property Care has an opportunity for an experienced Multi Skill Trades Carpenter to join our busy Programme team as a Kitchen Fitter and help us maintain and improve our homes in Worcestershire and Gloucestershire.What could you be doing?You will excel at fitting...


  • Tewkesbury, Gloucestershire, United Kingdom Platform Housing Group Full time

    The Vacancy Calling All Multi-Skill Trades in Worcestershire & Gloucestershire Are you a Plumber? Are you a Carpenter? If so then we need you Platform Property Care has a fantastic opportunity for experienced Multi Skill Tradespersons based in Worcestershire and Gloucestershire to join our Responsive Repairs team to help us maintain and...

  • CNC Machinist

    1 week ago


    Tewkesbury, Gloucestershire, United Kingdom Moog Inc. Full time

    Join Our Talent CommunityAchieve remarkable things for our customers, for the company, and for each otherExperience job satisfaction in a performance culture that empowers and inspiresEnjoy the challenge of creating things that the rest of the world only dreamed ofMoog culture is fundamentally about respectJob SummaryMoog is recruiting for a CNC Quick Turn...


  • Tewkesbury, Gloucestershire, United Kingdom Smart Recruit Online Full time

    Porsche Centre Tewkesbury have an exciting opportunity to join our team working alongside one of the world's most iconic brands.Our busy Aftersales team would like to recruit an ambitious, and pro-active Service Advisor to join our growing team. This is a fantastic opportunity to join an exciting brand and assist our customers who are passionate about their...

  • CRM Service Owner

    1 week ago


    Tewkesbury, Gloucestershire, United Kingdom Moog Inc. Full time

    Join Our Talent CommunityAchieve remarkable things for our customers, for the company, and for each otherExperience job satisfaction in a performance culture that empowers and inspiresEnjoy the challenge of creating things that the rest of the world only dreamed ofMoog culture is fundamentally about respectJob SummaryMoog Industrial Group are recruiting for...