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Customer Support Administrator
2 weeks ago
The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned maintenance and Ad Hoc installation work for the DWP project.
Responsibilities:
- Schedule engineers to callouts
- Process callout completion information and ensure that inhouse systems are updated
- Monitor calls and queries
- Update daily reports with call status to monitor for KPI
Skills and Knowlege:
- Fluent in written and spoken English
- Selfmotivated and confident
- Knowledge of Service Centre System would be highly desirable but not essential
- A high standard of computer literacy
Perks:
- Hybrid working
- Free onsite parking
- 25 days annual leave + Bank Holidays
- Pension/ Life insurance perks and work scheme
Monday to Friday
Job Types:
Full-time, Permanent
Salary:
£21,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location:
One location
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