Regional Facilities Manager

2 weeks ago

London, Greater London, United Kingdom FI Real Estate Management Ltd Full time


FI Facilities Management are seeking for a skilled Regional Facilities Manager to manage the effective planning, operational and contract administration procedures leading to the provision of high-quality, cost-effective projects and FM services to a portfolio of properties in the North East , Hull and Barnsley.

The right candidate will work closely wit Asset Managers and Property Managers to ensure the provision of an appropriate and professional service.

You will be able to provide a safe, comfortable and operational working environment for all customers, in respect of Health & Safety, Space and Office Planning, Office Services and Welfare Facilities and to protect the value of the company's property portfolio through Asset Management, Building Maintenance and M&E Maintenance.

This role includes travelling to multiple sites in the North East, UK region and flexibility with travelling is essential.

Key Duties & Responsibilities:

Customer Management:

To provide local support and to act as the prime interface between customers for service and project specification, project management and delivery and to ensure business continuity and customer satisfaction.

To ensure that customer's requests and calls initiated, are responded to in an effective and professional manner and to within agreed service levels.

Establish and maintain good occupant relationships and communications through personal contact and regular meetings with on-site management.
Understands customer's present and potential requirements and position FIFM accordingly to maximise any opportunities.

Service Delivery & Contract Management:
Responsible for the site, infrastructure, and facilities services. To include the control of suppliers, contractors, site resources and sub-contracted services.

Daily control of outsourced 'hard and soft' support contracts e.g., access control, cleaning, mechanical and electrical services, fire protection, lifts, building repairs, security, and grounds maintenance.

Co-ordination of all on-site external suppliers, contractors, sub-contracted services.
To ensure that all work undertaken complies with the Health & Safety requirements.

Budget Management:
To ensure all requests are budgeted and costed according to the overall budget plan.

All non-conformance to the work plan is highlighted on a timely basis to the customer to get clarity on how to proceed.

Participate in a detailed annual review of the business systems, organisational structure, procedures, and contracts to ensure best value for the service charge.

Implement new initiatives and improved working practices as required to drive the success of the business.

Ensure that the budgets under direct control are managed within agreed limits, maximising efficiencies, and providing a strong return on investment.

Manage supplier contracts within agreed procedures.

Be conversant with all the financial implications of Maintenance, M&E, Environmental, Waste, Health & Safety, and other relevant areas under direct control.

Ensure delivery of all contractual obligations, managing all contracted companies to ensure they comply with their contractual obligations.

Project Management:


To undertake projects, within field of responsibility, ensuring that they are completed on time and in budget and to the customer's satisfaction.

To oversee and co-ordinate the activities of external contractors and to be responsible to the customer for the delivery.

Business Continuity:


Maintain the security of the company's investments in buildings, infrastructure, and services, by the proper conduct of maintenance, repair and Health and Safety policies, in keeping with legislation and defined requirements.

Development and Implementation and maintenance of a site-specific call-out procedure.

Office Services:


To manage all office Services in relation to the customer requirements, these may include reception, meeting/video conferencing facilities, catering, vending, security, and cleaning services, which present an acceptable image to our customers and visitors and effectively meets the requirements of internal customers.

Emergency, Health and Safety, Risk and

Asset Management:

  • To maintain fire alarm, firefighting and emergency lighting systems in operational condition and control the emergency evacuation procedures for the building.
Promote good Health & Safety and working practices between Retailers and the Building Services team.
Be fully aware of General Data Protection Regulations (GDPR) and its effect on the operation of the building.
Manage the Fire log and associated systems in conjunction with others at all sites.
Understand the crisis management and disaster recovery strategy for the building and carry out their responsibilities within the system.

Manage the issue and monitoring of permits to work to contractors, ensuring that competencies are complied with, and procedures are safe.

Ensure that a 'follow up' procedure exists to check that a reported hazard has been dealt with.

Ensure that proper records are kept recording maintenance and inspections of all plant and equipment and integrated within the Health & Safety systems.

Manage site risk assessments, ensuring all aspects of site-based works have a valid risk assessment produced for them.
Ensure all water systems comply with current legislation and full risk assessments and procedures are in place.

Assimilate and oversee all aspects of Health and Safety in accordance with the contractors and FIFM's procedures and other management systems.

Ensure compliance with all statutory regulations under fire, health and safety and other related legislation.

Chair contractor pre-start meetings and ensure that all contractors and Centre staff are fully conversant with all aspects of health and safety requirements during the period of any shop fit.

Liaise with insurers, local authority, emergency services and statutory bodies to ensure compliance with their requirements.

To ensure that all sites comply with statutory regulations, inspections, Codes of Practice, COSHH and relevant Health & Safety legislation and policies, including undertaking Risk Assessments.

Responsible for taking all action necessary to minimise the risk to customers.

To ensure that works carried out by Contractors/Suppliers comply with all relevant statutory regulations, Codes of Practice, COSHH, CDM, relevant Health & Safety legislation and the Portal Health & Safety Policy.

Responsible for the control of 'Permits to work', where applicable, and for ensuring that Risk Assessments and Method Statements are provided by Contractors/Suppliers before any works commence on site.

Responsible for ensuring that the Building File, Health & Safety File are kept fully up to date.

Responsible for ensuring that the "Fire Certificate" drawings are kept up to date and that any material changes to the fabric of the building, or changes to Installations/layout that impact on the Fire Certificate are recorded and reported to the Fire Authority.


Emergency call out:
To provide and manage an On-Call facility which will allow for an Out of Hours response to emergency situations

Building & Engineering Maintenance:


To liaise with external contractors regarding building maintenance and adopt overall responsibility for the co-ordination and management of maintenance and repair services.

Use competent specialist sub-contract labour, to ensure that the building and plant are maintained in such a way that disruption, due to failure, is kept to a minimum and the value of assets maximised.

Ensure preventive maintenance schedules are introduced and that maintenance and inspections meet statutory and company requirements.
Conduct regular site inspections.

Asset Management:
To ensure that the Property and Equipment asset register are maintained.

To ensure during any project 'handover' that all relevant information is made available in order to update the asset register.


People Management:
To ensure that direct reports are aware of, understand and support departmental and company objectives.
Responsible for the overall control, performance, motivation, team building, career, and personal development of all direct reports.
Staff reviews as directed by the departmental and company procedures.
Act as the line manager for the Maintenance Team.

Manage, train and motivate their team to achieve a positive and friendly customer focused ethosReports and communication:
Written/verbal reports as required by the Head of Facilities ManagementWritten/verbal reports as required by our Key Stakeholders and CustomersResponsible for controlling accurate and comprehensive administrative records and Building File contents, including emergency information sheets, health and safety logbooks, expenditure records, and service contract documents

Qualifications & Experience Required:
A minimum of 2 years'direct Facilities management responsibility in the control of both 'hard' and 'soft' service provision.
Experience of using CAFM systemsA minimum of 3 years people supervisory experience.

Working knowledge of M&E systems/installations with an understanding of the operation of HVAC, electrical distribution and generation, UPS, comms room, fire detection/protection and other engineering systems including Building management and Energy management systems.

Average knowledge of building construction and project management techniques.

NEBOSH Health & Safety General Certification or similarFM related qualification would also be beneficial (IWFM)Join us as a Regional Facilities Manager to lead our team towards success in a dynamic environment.

If you feel that this is the right opportunity for you then please click 'Apply' and send us your up to date CV.

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