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Customer Service Specialist

1 month ago

Radlett, Hertfordshire, United Kingdom Itchy Feet Recruitment Full time

Job Title: Customer Service Specialist

Company and Job Details:

Welcome to an exciting opportunity to join a vibrant team located in Radlett, Hertfordshire. We are a prominent B2B SaaS platform, supported by a venture capital firm, transforming the business landscape. Our innovative solutions enable companies to streamline operations and achieve unparalleled efficiency. To support our expansion, we are looking for a dedicated Customer Onboarding Specialist to become part of our dynamic team.

Position Description:

As a Customer Onboarding Specialist, your role is crucial in ensuring a smooth integration for new clients onto our platform. By closely collaborating with sales and customer service teams, you will lead clients through the onboarding process, providing assistance and resources to ensure their success. This position offers an opportunity to engage with cutting-edge technology and have a significant impact on client journeys.

Key Responsibilities:

  • Act as the main point of contact for new clients, guiding them through onboarding and addressing any questions.
  • Work with sales and customer success teams to customize onboarding strategies based on clients' requirements.
  • Deliver training sessions to help clients effectively utilize our platform to reach their objectives.
  • Proactively identify ways to enhance onboarding procedures and enhance client experiences.
  • Establish strong relationships with clients, serving as a trusted advisor to maximize the value of the platform.
  • Collect feedback to drive product improvements and process refinements.

Qualifications:

  • Prior experience in customer-centric positions like customer success, account management, or sales.
  • Outstanding communication and interpersonal skills, with the ability to connect and build relationships.
  • Tech-savvy mindset, capable of adapting quickly to new technologies.
  • Proactive in problem-solving, excelling in fast-paced environments.
  • Experience with CRM systems or SaaS platforms is a plus.

Benefits:

  • Competitive salary offering growth opportunities.
  • Comprehensive benefits package, including health and pension plans.
  • Potential for professional growth and advancement in your career.
  • Supportive and inclusive work environment that encourages collaboration.
  • Flexible work arrangements promoting a healthy work-life balance.

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