Spoa and Patient Flow Service Senior Administrator

5 days ago

Radlett, United Kingdom Hertfordshire Partnership NHS Foundation Trust Full time

We have a very exciting opportunity for a highly motivated, flexible and experienced Senior Administrator to join the newly formed East of England Provider Collaborative Single Point of Access and Patient Flow Service hosted by Hertfordshire Partnership University NHS Foundation Trust. Initially the service will be overseeing the utilisation of CAMHS Tier 4 specialist beds for east of England service users, but the scope may expand to include other specialist services in the future including adult eating disorder and forensic secure specialisms.

**The key responsibilities of the Senior Administrator include**:

- Being the first point of contact for referrers, service users and families using the service
- Maintaining administrative systems and processes to ensure the smooth and efficient running of the service
- Receipt of referrals in the service and coordination of bed usage across the clinical specialisms
- Liasing with inpatient units in and out of region regarding bed availability, and as required, patient status and discharge arrangements.
- Provision of comprehensive administrative support including scheduling meetings, comprehensive minutes taking and updating key regional and national databases
- Supervision and appraisal of the Band 3 administrative staff

**Duties and Responsibilities**:

- To follow administrative procedures and maintain systems where appropriate for the Single Point of Access and Patient Flow Service
- To record all regional and out of area referrals received through the Single Point of Access on the spreadsheet (or other IT alternative) and to track progress through approval process.
- To ensure the regional bed capacity management system remains updated to provide a “live” status of bed availability across the region.
- To receive and record daily sit rep updates from the regional units and NHSE Case Managers, this may include contacting the units directly.
- To contribute to the production of Bed Capacity Sit Rep, Out of Area

Placement report and Waiting List report and to circulate to locality contacts across the region.
- To liaise with inpatient units in and out of region regarding bed availability, and as required, patient status and discharge arrangements.
- To search for an appropriate bed where an inpatient admission is required.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
**Our Trust values are**:
Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on

**The key responsibilities of the Senior Administrator include**:
Being the first point of contact for referrers, service users and families using the service
Maintaining administrative systems and processes to ensure the smooth and efficient running of the service
Receipt of referrals in the service and coordination of bed usage across the clinical specialisms
Liaising with inpatient units in and out of region regarding bed availability, and as required, patient status and discharge arrangements.
Provision of comprehensive administrative support including scheduling meetings, comprehensive minutes taking and updating key regional and national databases
Supervision and appraisal of the Band 3 administrative staff

It is essential that you have good speed typing and keyboard skills along with intermediate level Word processing and Excel understanding. You will also need to have GCSE in English Language and Mathematics Grade C or above. You will be proficient in the use of a wide range of IT packages, have experience of organising and prioritising diaries and schedules, and experience of organising and taking minutes in meetings. You will have good communication and

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