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We're looking for a dedicated Receptionist to join our team. The role will be for 30 hours a week, in 6 hour shifts as below:
**This will be Sunday to Saturday - Monday to Friday Shifts are**: Early 8-2 and Late 14:00 to 20:00 and 15:00 - 2100. Weekends and Bank Holidays shifts are 8-2, 12-6 and 14:30-20:30

HPFT places great emphasis on providing the highest standard of customer service to our services users, carers and visitors. The post holder must be able to demonstrate they possess excellent customer service skills incorporating the Trusts values when carrying out their duties.

**Duties will include**:
We are looking for someone with a good customer service skills able to work in a busy and demanding post. would suit someone with a background in Mental Health. Must be able to work well in a team as well as working unsupervised. Must be Reliable, welcoming, kind and professional with a smart appearance and the ability to learn new systems quickly.

Must be able to deal with difficult and challenging behavior in a professional manner.

Must be flexible and adaptable to change.

Full training and a uniform will be provided.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
**Our Trust values are**:
Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on ”

Job Description.

Answering the telephone and transferring calls to various departments where appropriate in a professional manner. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with inquiries on the phone or face to face. Checking ID’s and handing out security alarms and keys for which training will be given. Reporting maintenance and cleaning issues to the help-desk and keeping accurate and up to date maintenance logs. Creating access cards using the NT500 access system and programming pagers to which training would be provide. Turning alarms off when requested, Using two-way radios, speech pagers, intercoms and barrier controls. The Receptionist also acts as a Fire Warden and is responsible for keeping the Reception area clean, tidy and organised.

Other duties would include brief induction to new starters on access controls and the use of alarms. as well as room bookings on Outlook. Will be asked to Divert On Call mobile phones and sort post.

Receptionist may be involved with tours on site for Trainee doctors and Visitors.

Arranging chairs in Reception area and ensuring meeting rooms are tidy and clean.

Must be flexible and adaptable to change.

You will work closely with other members of the Reception Team to ensure a smooth and effective Reception Service.

Full training and a uniform will be provided.