Helpdesk Operator
1 week ago
Title:
Helpdesk Operator - 4on 4off
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors.
The range of projects and programmes we work on are extremely diverse (varying from provision of "life support" services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.
Working on the Ministry of Justice & Home Office South Contract, we deliver services to our Client through an Integrator Model, a central Computer Aided Facilities Management system controls and monitors all contractual requirements.
We provide Helpdesk Service, Real time Reporting, Building Surveys, Fire Risk Assessments, Compliance Audits and Statutory compliance of all Maintenance of our Client Properties.
Your Role
Our busy contact centre has opportunities for an enthusiastic Operator to join us on a 4 on 4 off basis.
Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines.
Core Responsibilities and Duties:
- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
- Responsible for the coordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
- To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
- Takes ownership for own performance actively seeking opportunities to improve and develop
- Ensure the highest standard of customer service at all times
- To take action to keep up to date with changes across the team
- Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments
Qualifications
Essential:
- GCSE (or equivalent) Maths and English
INCLUSION AND DIVERSITY AT KBR
At KBR, we are passionate about our people, sustainability and our Zero Harm culture.
These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company.
That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations.
Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems.
We understand that by embracing those differences and working together, we are more innovative, more resilient and safer.We Deliver — Together.
KBR EQUAL OPPORTUNITY EMPLOYER STATEMENT
KBR is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
-
Helpdesk Operator
1 week ago
Swindon, Swindon, United Kingdom KBR Full timeTitle:Helpdesk Operator (4on 4off)About KBR and the ProjectKBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and...
-
Helpdesk Administrator
1 week ago
Swindon, Swindon, United Kingdom Zurich Insurance Full time £23,400Location:Swindon (including hybrid after training)We understand that handling claims is a crucial aspect of our operations; it is the true reflection of our commitment, assisting our clients during their time of need.This presents a fantastic opportunity to become part of our Retail Protection division as a claims helpdesk / administrator, collaborating...
-
Caretaker / Maintenance Operative
1 week ago
Swindon, Swindon, United Kingdom Blue Arrow - Newbury Full timeJob title: Caretaker / Maintenance OperativeLocation: Swindon, WiltshireContract type: Temp to PermStarting on: Immediate StartSalary: £11.92 per hourThe role: The Caretaker will be repsonsible for minor repairs to, door furniture, a little investigative work (why something has stopped working or broken etc which will then be passed back to the helpdesk for...
-
Bereavement Helpdesk Consultant
1 week ago
Swindon, Swindon, United Kingdom Yoke for CWS (AMS) Full timeOn behalf of Nationwide, AMS are seeking a Bereavement Helpdesk Consultant for a 12-month contract with the possibility of extension or permanency working within Nationwide House, Pipers Way.Our front line teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch...
-
Swindon, Swindon, United Kingdom Yoke for CWS (AMS) Full timeOn behalf of Nationwide, AMS are seeking a Specialist Customer Helpdesk Consultant for a 12-month contract with the possibility of extension or permanency working within Nationwide House, Pipers Way.Our front line teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our...
-
Caretaker / Maintenance Operative
1 week ago
Swindon, Swindon, United Kingdom Blue Arrow Full timeJob title: Caretaker / Maintenance OperativeLocation: Swindon, WiltshireContract type: Temp to PermStarting on: Immediate StartSalary: £11.92 per hourThe role: The Caretaker will be repsonsible for minor repairs to, door furniture, a little investigative work (why something has stopped working or broken etc which will then be passed back to the helpdesk for...
-
Call Centre Operator
1 week ago
Swindon, Swindon, United Kingdom KBR Full timeTitle: Call Centre Operator (Sunday - Thursday, 8.30am - 5pm) About KBR and the Project KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction...
-
Call Centre Operator
1 week ago
Swindon, Swindon, United Kingdom KBR Full timeTitle:Call Centre Operator (M-F)About KBR and the ProjectKBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and...
-
Customer Service Advisor
1 week ago
Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer service advisorCalls and Schemes SpecialistFunding service helpdesk manager37.5 hours a weekHybrid working£ £15.00 per hour- 12 Month temporary roleSwindon Take ownership of incoming service enquiries / calls Resolve customer issues in line with policies, procedures, SOPs or Business Rules Provide clear and concise responses to questions,...
-
HR People Partner
1 week ago
Swindon, Swindon, United Kingdom KBR Full timeTitle:HR People PartnerBased in our Swindon office, we're seeking an individual with sound HR knowledge for a role that will provide experience in the whole range of people activities across the Employee Lifecycle (Employee Engagement & Employee Relations, Recruitment, Learning & Development, Compensation & Benefits and HR Administration).This role will...
-
Ict Support Technician
1 week ago
Swindon, Swindon, United Kingdom PLANET RECRUITMENT SERVICES LTD Full timeICT Support TechnicianSwindon£25k - plus benefitsOur client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within.Job descriptionThe role will be based at a school in Swindon,...
-
Biomedical Support Worker
1 week ago
Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timeTo work as part of the Cellular Pathology team involved in the technical preparation of specimens and performing defined procedures in accordance with standard operating procedures. This will include all aspects of the routine service provided by the department.All tasks will be completed following departmental standard operating procedures. The post holder...
-
QA Tester
1 week ago
Swindon, Swindon, United Kingdom Oak Furnitureland Full timeWe're looking for a QA Tester to join the IT team here at Oak Furnitureland. It's a fixed term maternity cover contract for 12 months and is based in Swindon. We can offer hybrid working with 1 day a week in the office and 4 days working from home.The role will involve testing the OFL website and our various business systems, as well as any third party...
-
HR Business Specialist
1 week ago
Swindon, Swindon, United Kingdom UK Research and Innovation (UKRI) Full timeUK Research and InnovationSalary: £50,702 per annumHours: Full timeContract Type:Fixed Term - until December 2023Location: Polaris House, Swindon, Wiltshire.Modernising UKRI's technology and systems is a key element of UKRI's new Operating Model and an important aspect of UKRI's Strategy, to be a world-class organisation and a huge step to making UKRI the...
-
Service Desk Analyst
23 hours ago
Swindon, Swindon, United Kingdom Serco Plc Full timeService Desk AnalystUK Defence Academy, Shrivenham, Swindon SN6 8LAFull Time, Permanent (37 hours per week)£26,900 per annum plus benefits Serco have an exciting opportunity for a Service Desk Analyst to join our team based at the Defence Academy in Shrivenham, Swindon. The Service Desk is the single point of contact for all services at the Defence Academy,...
-
Helpdesk Operator
1 week ago
Swindon, United Kingdom Sodexo Full timeJob Introduction **About this role** Sodexo have an exciting opportunity for a number of **Helpdesk Operators** to join our new, **high profile, **contract based in** **_Swindon_**.** Come and join our Services Centre team and be a part of the excellent customer experience property helpdesk. **To succeed, you'll need to have**: - Excellent telephone...
-
Helpdesk Operator
1 month ago
Swindon, United Kingdom Sodexo Full timeJob Introduction Sodexo have an exciting opportunity for a number of **Helpdesk Operators** to join our new, **high profile, contract based in Swindon.** Come and join our Services Centre team and be a part of the excellent customer experience property helpdesk. Main Responsibilities - Accurately record details of the caller, problem and severity and...
-
Helpdesk Operator
1 month ago
Swindon, United Kingdom Sodexo Full timeJob Introduction Sodexo have an exciting opportunity for a number of **Helpdesk Operators** to join our new, **high profile, contract based in Swindon.** Come and join our Services Centre team and be a part of the excellent customer experience property helpdesk. Main Responsibilities - Accurately record details of the caller, problem and severity and...
-
Helpdesk Operator
2 weeks ago
Swindon, United Kingdom Sodexo Full timeJob Introduction Sodexo have an exciting opportunity for a number of **Helpdesk Operators** to join our new, **high profile, contract based in Swindon.** Come and join our Services Centre team and be a part of the excellent customer experience property helpdesk. Main Responsibilities - Accurately record details of the caller, problem and severity and...
-
Helpdesk - Switchboard Operator
3 weeks ago
Swindon, United Kingdom Essential Employment Full timeHelpdesk - Switchboard Operator based in Swindon and the rate is £10.42ph PAYE This is a part time role working on a temporary contract. The reference number is: 5226791 Person needs to be fully flexible and adaptable to short notice requests **Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is...
-
Helpdesk/switchboard Operator
4 weeks ago
Swindon, United Kingdom Serco Plc Full time**Great Western Hospital, **Swindon, SN3 6BB** **Part Time, Permanent (37.5hrs per week)** **Night Shift (4 on 4 off: 21.30pm - 06.30am)** **Rate of Pay**:£10.42 per hour basic** **Uplifts**: **Monday to Friday (Between 20:00 - 06:00) £14.96 Per Hour** **Saturdays - £14.69 per hour** **Sundays/Bank Holidays - £19.06 Per Hou**r Here at Serco, we...
-
Helpdesk Advisor
3 weeks ago
Swindon, United Kingdom Sodexo Full timeJob Introduction What We Are Offering: - Up to £24,400 per annum. - 4 days on 4 days off working week, this will involve working night shifts. - Office based in Swindon area. - Role eligible for bonus plan. - Please view our attached benefits guide to see everything we have to offer! Your role as a Helpdesk Advisor: We have a fantastic opportunity for a...
-
Helpdesk Operator
3 weeks ago
Swindon, United Kingdom KBR Full time**Title**: Helpdesk Operator (4on 4off) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of...
-
Helpdesk Advisor
4 weeks ago
Swindon, United Kingdom Sodexo Full timeWhat We Are Offering:Up to £24,400 per annum.4 days on 4 days off working week, this will involve working night shifts.Office based in Swindon area.Role eligible for bonus plan.Please view our attached benefits guide to see everything we have to offer!Your role as a Helpdesk Advisor:We have a fantastic opportunity for a dynamic and enthusiastic individual...
-
Helpdesk Advisor
4 weeks ago
Swindon, United Kingdom Sodexo Full timeWhat We Are Offering:Up to £24,400 per annum.4 days on 4 days off working week, this will involve working night shifts.Office based in Swindon area.Role eligible for bonus plan.Please view our attached benefits guide to see everything we have to offer!Your role as a Helpdesk Advisor:We have a fantastic opportunity for a dynamic and enthusiastic individual...
-
Helpdesk Operator
2 weeks ago
Swindon, United Kingdom KBR Full time**Title**: Helpdesk Operator - 4on 4off **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of...
-
Helpdesk Administrator
3 weeks ago
Swindon, United Kingdom Pinnacle Group Full time**Helpdesk Administrator **(3653)****: **Overview**: **Ref**: 3653 **Salary**: £22,308 - £22,308/annum **Location**: - United Kingdom - England - South West England - Gloucestershire - Swindon **Contract Type**: Permanent **Posted**: 08 April 2024 Pinnacle Group provides people first, integrated services across a range of community facing assets and...
-
Helpdesk Administrator
2 months ago
Swindon, United Kingdom Pinnacle Group Full time**Helpdesk Administrator **(3653)****: **Overview**: **Ref**: 3653 **Salary**: £22,308 - £22,308/annum **Location**: - United Kingdom - England - South West England - Gloucestershire - Swindon **Contract Type**: Permanent **Posted**: 08 April 2024 Pinnacle Group provides people first, integrated services across a range of community facing assets and...
-
Helpdesk Administrator
2 weeks ago
Swindon, United Kingdom Pinnacle Group Full time**Helpdesk Administrator **(T506)****: **Overview**: **Ref**: T506 **Salary**: £21,000 - £21,000/annum **Location**: - United Kingdom - England - South West England - Gloucestershire - Swindon **Contract Type**: Contract **Posted**: 29 January 2024 Pinnacle Group provides people first, integrated services across a range of community facing assets and...
-
Helpdesk Administrator
2 months ago
Swindon, United Kingdom Pinnacle Group Full time**Helpdesk Administrator **(T506)****: **Overview**: **Ref**: T506 **Salary**: £11 - £11/hour **Location**: - United Kingdom - England - South West England - Gloucestershire - Swindon **Contract Type**: Contract **Posted**: 30 January 2024 Pinnacle Group provides people first, integrated services across a range of community facing assets and...
-
Helpdesk Administrator
3 weeks ago
Swindon, United Kingdom Pinnacle Group Full time**Helpdesk Administrator **(T506)****: **Overview**: **Ref**: T506 **Salary**: £11 - £11/hour **Location**: - United Kingdom - England - South West England - Gloucestershire - Swindon **Contract Type**: Contract **Posted**: 30 January 2024 Pinnacle Group provides people first, integrated services across a range of community facing assets and...
-
Helpdesk Team Leader
3 weeks ago
Swindon, United Kingdom KBR Full time**Title**: Helpdesk Team Leader About KBR and the Project KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and...
-
Helpdesk Office Administrator
4 weeks ago
Swindon, United Kingdom Pinnacle Group Full time**Helpdesk Office Administrator **(1824)****: **Overview**: **Ref**: 1824 **Salary**: £21,000 - £21,000/annum **Location**: - United Kingdom - England - South West England - Gloucestershire - Swindon **Contract Type**: Permanent **Posted**: 03 January 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing...
-
Helpdesk Administrator
2 weeks ago
Swindon, United Kingdom Serco Plc Full timeUK Defence Academy, Shrivenham Swindon, SN6 8LA Full Time, Permanent (37 hours per week) £24,244 per annum plus benefits Serco have an exciting opportunity for a Helpdesk Administrator to join our team based at the Defence Academy in Shrivenham, Swindon. The Service Desk is the single point of contact for all services at the Defence Academy, including ICT,...
-
Helpdesk Team Leader
1 week ago
Swindon, United Kingdom Sodexo Full timeJob Introduction **About this role** Sodexo have a great opportunity for you to join our busy team as a **_Helpdesk Team Leader _**in **Swindon**.** Working in partnership with a high-profile blue light service organisation within the customer experience property help desk, you'll be interact with our helpdesk operators in providing best in class service to...