Learner Programme Assistant Apprenticeship with

1 week ago


Billingham, Stockton-on-Tees, United Kingdom Hospitality Guaranteed Full time

Overview of the role -
To work at a high level of initiative to support the Company;

  • Ensuring learner bookings are confirmed within KPI's
  • Completing calls to Managers to request confirmation of learners
  • Ensure system is up to date with non or early arrivals
  • Liaising with hotels on Apprentice requirements
  • Answering/transferring internal and external calls
  • Review and call Self-Managed venues and feedback to Programme account manager
  • Support team members in chasing venues for online feedback/issue submissions where needed
  • Provide training for hotels and clients on the HG One Stop learner booking system.
  • Support team with RFQ process and venue chasing
  • Support the Apprentice team to achieve overall Apprentice HG targets
  • Work as part of a small team providing flexibility to support other team members in all areas of the business.
Role to include 1 day per week at college to support with a level 3 qualification in Business Administration.

Role requirements -

  • Confident on telephone
  • Ability to work to deadlines
  • Ability to implement initiatives
  • Ability to problem solve and work on own initiative
  • Ability to work with all levels of staff
  • Computer Literate: Word Processing, Spreadsheets, PowerPoint, CRM database, Outlook

Tasks and Responsibilities -

Confirming Learner Requirements

  • Prioritise workload
  • Call Managers for confirmation of learner requirements within company KPI's
  • Call hotels to confirm learner detail where required inline with company requirements
  • Ensure system updated with leavers/new managers etc.
  • Answer telephones and queries from hotels and clients

Answering Telephone Calls

  • Answering calls inline with company standards
  • Taking messages using templates ensuring information gained is inline with company standards
  • Transferring calls and questioning inline with company standards

Training

  • Support training in the HGOnestop system for clients and hotels.
  • Update training manuals and provide to clients and hotels.

Administration of Apprentice programme

  • Update all required programme documentation and send to hotels and clients when required. Manage documentation and sign off process.
  • Chase venues and update system with early/nonarrivals where required
  • Liaise with clients/venues daily
  • Support team with annual RFQ's tasks and chases as required

Job Type:
Apprenticeship

Salary:
£4.81 per hour

Schedule:

  • Day shift

Ability to commute/relocate:

  • Billingham, TS22 5BB: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Reference ID:
Learner Programme Assistant Apprentice

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