Education Administrator

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

Salary: £25,742 to £26,444 with progression to £27,979 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 12 June 2024

The School of Natural & Environmental Sciences pioneers training and research which impacts society from the local area to all corners of the planet. Our School provides a distinctive breadth of subjects and specialisms, and our ground-breaking research has led to new treatments for ovarian cancer, the discovery of the world's deepest-living fish, enzymes which promote deep cleaning and the development of pest-resistant crops.

We have an exciting opportunity to join a highly motivated and results orientated team in the School's Professional Services. As a member of the Education Team, you will deliver comprehensive administrative support and outstanding customer service, developing excellent working relationships with colleagues and students.

The successful candidate will be interested in working in a fast-paced, varied, and challenging environment. You must be proactive and a confident team player, with excellent communication skills and the ability to manage a diverse and complex workload. You will have a keen eye for detail and look to identify and implement improvements in processes and procedures. Excellent planning and organisational skills are essential.

The role is focused on providing comprehensive support to the Education team, as well as working closely with key colleagues on projects and processes throughout all areas.

This role is full time and permanent. We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

To apply, please complete an online application form and upload your CV and cover letter. In your cover letter, please state how you are a good fit for this role. Please outline how you meet or exceed the essential requirements of the role as outlined in the Job Description; we recommend that you provide examples to best demonstrate how you meet the essential requirements.

If you would like to discuss this vacancy, please contact Jill Richardson, Education Assistant Manager, via email:

For more information about the School of Natural and Environmental Sciences click here

Key Accountabilities

• Responsible for providing expert guidance to students and academic colleagues regarding standard and non-standard queries and requests

• To support the Education Team by acting as secretary for designated meetings and committees which will include agenda preparation, circulation, producing bullet point actions and monitoring progress of actions

• To lead on the collation of university documentation and data collection for Education processes

• To provide assistance with coordinated student activities such as external audits, student support on extenuating circumstances, Boards of Examiners processes and inputting and uploading of student marks

• To line manage and provide professional support and training to a small team of Education Assistants, ensuring key information is updated and checking accuracy of data on university systems throughout the year

• To provide support for school events such as student induction, student social events and University and School visit days

The Person

Knowledge, Skills and Experience

• A flexible attitude to work demands and customers and a commitment to excellent customer service

• Good IT skills with experience of Microsoft suite of programmes

• An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences

• Ability to follow and implement policies and procedures

• Ability to use initiative and judgement to resolve problems independently

• Ability to work calmly under pressure and to manage competing deadlines

• Ability to work independently and as part of a team

• Experience of administrative duties, including but not limited to general meeting support, diary management, dealing with enquiries

• Ability to train/develop and manage other colleagues

Attributes and Behaviour

• A positive, proactive and professional customer focussed attitude

• Excellent communication skills and ability to tailor communication skills to different audiences

• Works in a planned and structured way

• Uses own and others time effectively

• Ensures that all activities are completed on time

• Keeps fellow team members up to date with progress.

• Willing to help others and share workloads

• Maintains flexibility in work plans to allow for changing circumstances.

• Plans team workload and tasks in a systematic way

• Takes responsibility for achieving own targets

• An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications
Maths and English at GCSE Level 4 or equivalent OR significant relevant work experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 27131

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