Customer Support Agent

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom Browns Distribution Services Ltd Full time

A new exciting position has come about so we are currently seeking a strong Customer Care Administrator to work within our existing team of Agents. This role will suit someone who has previous experience of working within a similar role and has an appetite to learn new skills and grow within our business.


Browns Distribution is the fastest growing Warehousing, Distribution & Fulfilment service providers in Staffordshire, with a turnover fast reaching £23m.

Winning multiple industry awards and providing best in class services and IT systems, we have a very clear strategy to uphold our leading position.

We aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.


MAIN RESPONSIBILITIES

  • Answering inbound calls and dealing with requests to a high standard
  • Liaising with other internal transport departments
  • Undertake various admin tasks to facilitate our customer transactions
  • Data processing/entry on various platforms
  • Inputting customer jobs into our inhouse traffic system
  • Managing customer expectations
  • Have a natural ability to troubleshoot transport related issues as they arise in a live environment

SKILLS AND QUALIFICATIONS

  • Motivated, ambitious and enthusiastic
  • Demonstrate clearly that you can work on your own initiative to fulfil the tasks laid out
  • Proactively managing & dealing with inbound requests depots and customers
  • Excellent telephone manner and able to sympathise with customers
  • Computer literate with strong knowledge of MS Office and able to learn new IT Platforms
  • An excellent team player, an effective communicator and poses high a level of attention to detail
  • Experience in working with a ticketing system is preferable

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Stoke-OnTrent: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 3 years (preferred)

Work Location:
In person

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